Lead, Global Communications - Corporate Functions

At Booking.com, the Global Communications department works to understand and influence perceptions of Booking.com through impactful communication in order to build trust in our brand and company.

About the role

This position is for a Lead, Global Communications - Corporate Functions, a senior individual contributor role responsible for shaping and delivering global communications for Booking.com’s corporate functions, including People, Finance, Legal, and Strategy & Business Development.

Working closely with the Manager, Global Communications, this role acts as a trusted communications partner to senior leaders in these functions, helping them navigate complex topics, moments of change, and ongoing business priorities through clear, impactful communication. The role spans department-level communications, leadership messaging, internal and external events, and company-wide initiatives, requiring strong judgment, influence, and the ability to operate confidently in ambiguity.

Working closely with peers across Global Communications, the Lead ensures alignment with broader company narratives while tailoring messages to functional and leadership needs. The role plays a key part in building trust, clarity, and consistency across the organisation.

Key Responsibilities

• Support the planning and delivery of global communications for corporate functions, in close partnership with the Manager, Global Communications.
• Help translate functional strategies, decisions, and changes into clear, employee-centric communications.
• Contribute to communication plans for complex or sensitive topics, ensuring messages are well-structured, accurate, and aligned with company direction.
• Own the day-to-day execution of communications for supported functions, including regular updates and targeted engagement moments.
• Coordinate messaging across channels to ensure consistency, clarity, and timely delivery.
• Work with regional and specialist communications partners to support global rollouts and local adaptation where needed.
• Draft and refine key messages, talking points, narratives, and Q&A for senior leaders across internal and external moments.
• Support leaders in preparing for town halls, leadership meetings, employee forums, and other key communication moments.
• Provide thoughtful input and recommendations on tone, sequencing, and audience considerations.
• Support global leadership and internal events, ensuring strong messaging, coordination, and execution.
• Contribute to selected company-wide communications initiatives, partnering with peers across Global Communications.
• Draft high-quality written and presentation content across channels, aligned to Booking.com’s tone of voice and brand standards.
• Contribute to central messaging documents and narrative frameworks to ensure consistency.
• Ensure communication outputs are accurate, polished, and fit for senior audiences.
• Contribute to Communications craft (tools, processes, standards and quality) as needed.
• Expected to participate in community events and contribute where relevant.
• Organize craft sessions for and with other Communication Leads and Specialists.
• Encouraged to be an interviewer for Communication Specialist roles.

Required Skills & Experience

• Excellent written and verbal communication skills: Ability to craft clear, engaging and grammatically sound content for various audiences and platforms.
• Intermediate understanding of communication principles: Expanding expertise with a broad range of concepts in public relations, media relations, and corporate communications.
• Feedback and management skills: Capable of providing constructive feedback and fostering professional growth within the team.
• Strategic planning: Proficiency in developing comprehensive communication plans for complex projects.
• Project management expertise: Skilled in managing timelines, resources, and budgets effectively.
• Strong business acumen: Understanding of business objectives and the ability to align communication efforts accordingly.
• Analytical abilities: Proficiency in measuring communication effectiveness and using data to inform strategies.
• Excellent influencing and presentation skills: Competence in delivering presentations to stakeholders at various levels.
• Creative thinking: Ability to generate innovative ideas for campaigns and messaging.
• Crisis communication experience: Experience managing crises and the ability to support crisis communication efforts.
• Social media savvy: Understanding of major social media platforms and how to leverage them for communication purposes.
• Cultural competence: Ability to navigate and communicate effectively within a global context.
• Adaptability: Agile in responding to changing priorities and business needs.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.