Cabin Crew Operational Performance Analyst

Are you passionate about driving operational excellence through data-driven insights? Join our TUI Airline team as a Cabin Crew Operational Performance Analyst where you'll play a pivotal role in enhancing performance across our global cabin crew network. You will focus on data-driven management of key performance areas such as On-Time Cabin Crew Performance, Absence & Welfare, Revenue Generation, and other critical operational metrics. By collecting, analysing, and reporting SLA and KPI data, you’ll transform insights into actionable measures that improve operational efficiency, elevate customer experience, and drive business success.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll lead the design and continuous evolution of a robust reporting framework for Cabin Crew Management, ensuring data capture reflects the full crew lifecycle and supports both operational excellence and strategic decision-making.
• Working closely with Data & Analytics, you'll collaborate to deliver scalable, intuitive dashboards and tools that empower operational teams and senior leaders with actionable insights.
• We'll look to you to champion cabin crew performance by identifying trends, implementing targeted improvement initiatives, and driving measurable outcomes through data-led decision-making.
• Partnering with Cabin Crew Divisional Managers, you'll lead cross-network performance initiatives, ensuring strategic alignment and consistent tracking of success metrics.
• Your role involves delivering tailored daily, weekly, monthly, and seasonal performance reports, while responding swiftly to ad hoc analysis requests from airline and group stakeholders.
• As our data expert, you'll develop compelling presentations that translate complex information into clear narratives, using visual storytelling to influence and inform business decisions.

ABOUT YOU

• You have excellent IT skills and experience using analytics software (Tableau), Excel and PowerPoint to transform data into meaningful insights.
• As a results-driven individual, you're comfortable working with data and analytical tools to drive performance improvements.
• Strong communication skills enable you to convey performance results clearly in multiple formats to various audiences across our global organisation.
• Having operational experience and understanding of Cabin Crew Operations would be beneficial but is not essential.
• Your interpersonal skills allow you to build trust, rapport, and productive relationships with stakeholders at all levels.
• Self-motivation drives you to work independently while also thriving as part of our collaborative team environment.
• The role requires strong business English, both spoken and written, and may involve some international travel.

Security Clearance Statement

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).