Communications Advisor Customers & Markets

In deze rol als Communications Advisor Customers & Markets bij TenneT draag je bij aan het realiseren van de energietransitie door heldere en strategische communicatie richting marktpartijen en interne stakeholders.

Introductie

TenneT is growing fast to realize its strategic ambitions. We play a leading role in driving the energy transition. We are looking for a passionate Communications Advisor Customers & Markets.

Jouw rol

The unit Customers & Markets is responsible for the onboarding of market parties and procurement of TenneT’s ancillary services/flexible electricity products from those parties. We are looking for a communication advisor that can foster the relation with our customers by drafting and executing communication plans, organizing (online) events, and writing, editing and publishing content with a focus on market communication. Main external target audiences are TenneT’s market parties, such as Balance Responsible Parties (BRPs), Balancing Service Providers (BSPs) or Congestion Services Providers (CSPs). But also internal alignment with colleagues from other units and/or advice to senior management on communication strategy is part of your role. Moreover, you will be responsible for organizing the execution of TenneT’s Customer Satisfaction Survey.

For this role we seek an energizing colleague that knows how to set the right tone, has experience in working with different internal and external stakeholders and has an interest in the challenges of the energy transition. Clear and strategic communication is not just a support function; it’s essential to collaboration and enabling change! We aim to communicate with impact, relevance and transparency, especially towards market parties and other stakeholders, to help accelerate the energy transition.

You will operate within the unit but in close connection to the corporate communication team and all TenneT projects in the ‘System and Markets’ domain. You work in a team of three communication advisors with each a different focus in target groups.

Your main tasks/goals include

• Managing external and internal integrated communication plans;
• Together with the team designing and implementing communication strategies that resonate with different target audiences;
• Coordinating content execution in Dutch and in English;
• Planning events (e.g. TenneT customer day) and communication measures (e.g. webinars) across different channels (e.g. mails, intranet and website);
• Monitoring TenneT’s reputation by organising the execution of the Customer Satisfaction Survey of TenneT’s customers and market parties.
• Monitor and analyse the performance of content and mailings, and optimise campaigns based on those insights.

Jouw profiel & achtergrond

What do we expect from you?

As a professional communication advisor, it is your second nature to give smart, thorough and surprising advice. You build bridges between people, are able to understand the complex playing field in which TenneT operates, and combines this with operational determination (output driven). You are familiar with a diverse scale of communication means, channels and tools, for which you also create the content.

Do you have a hands-on mentality to get things done and excellent writing skills? Then we are looking for you!

• You have a HBO or WO education in the area of Communication, Marketing or Business Administration
• You have strong communication skills, are persuasive and have a confident writing style
• You are proactive, you have a "can do" mentality and positive energy
• You have experience with project communication and organizing events
• You have knowledge of various communication tools and channels
• You are a team player that can also work independently.
• You are fluent in Dutch (native or C1 level) and have excellent English writing and speaking skills

Arbeidsvoorwaarden

TenneT offers you the opportunity to contribute to a sustainable energy future. Together with colleagues, partners, and stakeholders, you will work on innovative solutions that make the energy transition possible. With us, you’ll have the space to develop your talents and work in an environment where your growth is a priority.