Customer Autonomy Specialist

At Nedap, we believe in Technology for Life: technology that supports people, not the other way around. Within Nedap in Healthcare, we develop solutions that make the work of healthcare professionals lighter, more meaningful and more efficient. MediKIT is part of our Healthcare business unit.

MediKIT is a web-based SaaS general practitioner information system that helps GPs and assistants focus on what truly matters: delivering care. Originally developed independently and now part of Nedap, we combine the speed and flexibility of a small team with the stability and scale of a larger organization.

What are you going to do?

As a Customer Autonomy Specialist, you help MediKIT users become self-reliant. You ensure they are aware of what’s new, understand how everything works, and know exactly what to do when something goes wrong—without having to depend on direct support from us. You design processes, tools and information in such a way that users become increasingly independent. In doing so, you contribute directly to better primary care, working within an agile team backed by the stability and strength of Nedap.

Your responsibilities

• Analyze user questions: identify recurring issues and translate them into structural solutions;
• Increase user autonomy: design and implement tools, processes and content that help users move forward independently;
• Improve onboarding: contribute to clear and effective onboarding for new users;
• Collaborate with development: identify barriers in the user experience and work together to remove them;
• Implement smart solutions: such as AI tools or smart workflows to reduce dependency on support;
• Stay close to users: daily contact via email and phone to understand what’s happening in practice.

Your team

As a Customer Autonomy Specialist, you will work in Team MediKIT, a committed and multidisciplinary team with short lines of communication. We collaborate closely, take ownership and have plenty of room to experiment and learn. Within Nedap, we maintain our own dynamic while also benefiting from the knowledge and support of other teams within Healthcare and beyond.

Within Healthcare, Team MediKIT is a special and warm place to work. We regularly play padel together and organize fun team outings.

Our offer

As a Customer Autonomy Specialist at Nedap, you make a valuable contribution to our goal: making people happier and more successful in their professional lives. We offer a salary above market average based on your background and experience. Additionally, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. Everything we do revolves around trust and autonomy. That’s why, along with your colleagues, you decide on your own working hours and vacation days to maintain a healthy work-life balance. We also place great value on personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continually develop yourself.

Required experience and skills

As a Customer Autonomy Specialist, you have a growth mindset: you see change and growth as positive and take initiative independently. At the same time, you communicate easily and feel responsible for helping others move forward. You get energy from solving problems structurally—you think in terms of solutions, tooling and systems that enable users to work independently and efficiently.

You also recognize yourself in the following:

• Education level: you think and work at least at bachelor’s (HBO) level;
• Language skills: you are fluent in both Dutch and English, spoken and written;
• Systems thinking: you think in structures and interconnections, not just individual fixes;
• Digital skills: you enjoy working with tools, processes and digital environments;
• Work experience: you have several years of work experience and proven experience with tooling.

About Nedap in Healthcare

We simplify the work of caregivers, making their tasks more seamless. Trusted by over 1,900 care providers in the Netherlands, our technology supports a sustainable shift, enhancing accessibility, affordability, and effectiveness in elderly care, disability care, mental health, domestic care, and general practice.