Senior HPC Technology Consultant

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are currently looking for a Senior Technical Consultant to join our organization. This is a High Performance Computing (HPC) specialized position that offers in-depth exposure to Linux, High Speed Networks and Parallel filesystems. The role holder will be part of a team responsible for performing hardware and software delivery of new customer solutions, upgrades to existing deployments, and providing L3 escalation solution support for critical HPC issues. In addition to the technical aspects of the position, the individual will be expected to develop a trusted relationship, not only within the HPC Delivery team and wider HPE organization, but also with key customers throughout the EMEA region.

Responsibilities:

• Apply your technical background and knowledge of industry trends to deliver end-to-end HPC services, including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters, and storage systems.
• Support the pre-sales team in scoping and sizing the HPC services.
• Plan and deploy HPC hardware and software solutions through to customer acceptance.
• Support the Deployment Program Manager team as a lead Technical Consultant for deployments.
• Analyze, qualify, troubleshoot, and resolve incidents with the right level of autonomy and expertise.
• Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Altair, Nvidia, VAST, etc.).
• Manage the customer relationship, including verbal and written communication.
• Be available to travel to customer sites across EMEA.
• Research HPC documentation and complete required training to maintain and develop HPC skills.

Education and Experience Required:

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
• Advanced skills in customer service and customer-facing communication.
• Business fluency in English language.
• Analytical mindset, able to understand all architectural dependencies of technologies in the customers’ IT environment.
• Technical leadership.

In-depth knowledge of:

• Linux/Unix operating systems
• Workload managers (preferably SLURM and/or PBS-pro)
• Cluster management systems
• Networking and security
• Server components including motherboards, memory and storage, network switches

Ideally, an understanding of:

• Storage systems and (HPC) file systems
• High-speed communication architecture
• Analog and digital circuit theory and principles
• Knowledge of programming and scripting (e.g. Perl, Python, C++, etc.)
• An understanding of containerization and container orchestration frameworks such as Kubernetes and Docker Swarm

Additional Skills:

• Accountability
• Active Learning
• Active Listening
• Business Growth
• Client Expectations Management
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Centric Solutions
• Customer Relationship Management (CRM)
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Information Technology (IT) Infrastructure
• Infrastructure as a Service (IaaS)
• Long Term Planning
• Managing Ambiguity
• Process Improvements
• Product Services
• Relationship Building

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.