Retail Operations Coordinator

We’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

Get ready to make a real impact in a certified B Corp as our new Retail Operations Coordinator, playing a key role in supporting our retail teams to deliver an outstanding customer experience across all Ace & Tate stores. From processing return requests with care, to collaborating across teams and ensuring our stores have everything they need to ensure operational excellence — you’ll help keep our retail engine running smoothly.

This full-time position is available immediately at our HQ in Amsterdam and reports directly to our Head of Retail Operations.

You'll be…

• Be the first point of contact for our retail teams, supporting them in delivering an exceptional customer experience across all Ace & Tate stores
• Reviewing and processing return requests marked as exceptions, using sound judgment and a customer-first approach to make thoughtful, brand-aligned decisions
• Manage the retail communication calendar to deliver timely, engaging updates that ensure seamless information flow across the entire organization
• Collaborating closely with HQ teams to solve day-to-day retail challenges and shape longer-term improvements
• Ensuring our store location pages are always accurate, so customers can easily find us, check our opening hours, and know what to expect in-store.
• Overseeing logistics and store supply coordination, making sure every location has the tools and materials needed to operate smoothly.
• Managing timelines and task trackers for store openings and closures, working with multiple stakeholders to ensure everything runs on schedule—with clear communication and ownership throughout.
• Maintaining a dashboard of retail inquiries, identifying trends and surfacing key insights to help our teams stay proactive and informed

You...

• Are available for 32-40 hours per week and based in (or able to commute to) Amsterdam
• Are highly organised, detail-oriented, and proactive
• Are a strong communicator with a service-minded attitude
• Are confident using tools like task trackers, dashboards, and Excel/Google Sheets
• Thrive in a fast-paced environment and are comfortable coordinating across teams
• Enjoy solving problems and making processes better
• Have an interest in retail operations and customer experience
• Are fluent in English—Dutch or German is a plus

What's in it for you...

• A competitive salary
• A hybrid way of working — Join us in our Amsterdam HQ at least three days a week and enjoy the flexibility to focus where you work best the rest of the time
• Room to grow — We invest in your personal and professional development, offering learning opportunities and growth paths tailored to you
• Your time to recharge — 25 paid holiday days per year (based on full-time), plus tenure days (2 extra days after 1 year and 3 days extra after 2 years of employment)
• Planning for the future — Participation in our company pension plan
• Healthy mind, healthy body — Fresh, healthy snacks at the office, a partnership with ClassPass, and unlimited access to OpenUp — our online mental wellbeing platform
• The daily essentials — We’ve got lunch covered and — of course — an ever-growing eyewear collection for you to choose from
• Travel made easier — A commuting allowance if you live more than 10 km from our HQ
• Great company culture — Expect social events, &talks, team outings, and memorable moments planned by our very own Culture Club