Head of Customer Due Diligence

Are you an experienced change leader with an interest in Financial Economic Crime (FEC), confident in leading teams and influencing senior stakeholders? Become our Head of Customer Due Diligence (CDD).

NN Group is accelerating its ambition to become a leading AI-driven, fully digital, and data-centric organisation. Customer & Digital (C&D) plays a pivotal role in this. C&D connects the Business Units of Nationale-Nederlanden with our joint customers by taking care of all generic systems, platforms, capabilities, and service desks we all use in servicing our customers. For example, our digital portals and the NN app, the chatbot technology we are continuously developing and implementing, and building expertise like Research, UX Design and Data science throughout the company. Also, we're in the lead for an important part of the NL Strategy.

The Dutch NN organization is implementing a Target Operating Model to mitigate FEC risk through a centralized, ‘NL team’. The FEC team coordinates the NL FEC organization across all Dutch Business Units of Nationale Nederlanden.

What you are going to do

Effectively managing FEC (Fraud and Economic Crime) requires accurate and up-to-date customer data to identify and mitigate risks in a timely manner. By having customer data in order, we can not only ensure compliance but also enhance the overall customer experience and better combat fraudulent activities.

As the Head of CDD, you will be leading the CDD domain, coordinating the NL FEC organization across all Dutch Business Units of Nationale Nederlanden, and ensuring the customer data meets the standards set. You will be supported by a central team with FEC expertise and data management expertise.

As the Head of CDD your responsibilities will be, amongst others:

• Coordinating all Business-Unit overarching FEC activities, leading and representing the Dutch FEC Community across Nationale Nederlanden
• Prioritizing and coordinating the change agenda: translating Business Unit requirements into actionable plans, assessing impacts, setting delivery priorities and driving timely implementation of new legislation, including the AMLR
• Owning the design and execution of shared FEC processes (i.e. onboarding due diligence, ongoing due diligence and name screening), ensuring controls are implemented and validated
• Managing the central team responsible for Business Unit-overarching FEC and customer data activities and decision-making
• Overseeing the development and implementation of data analytics platforms with regard to Customer data to support business objectives
• Managing the customer data governance team, ensuring compliance with data quality standards and enhancing data management practices across the organization

What we offer you

NN invests in an inclusive, inspiring work environment, and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• Salary between €8,769 and €12,527 (based on 40 hours per week) depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

Who you are

You are a change agent with a positive drive to enhance processes and outcomes. You take full accountability for your actions and are a collaborative team player who enjoys interacting with professionals at all levels. You possess excellent communication skills and can effectively communicate with both stakeholders and the people you work with. You exhibit a high level of organizational sensitivity and thrive in a diverse and dynamic environment.

In addition, you have:

• Extensive experience in financial institutions, with a proven track record of delivery in complex environments, and have experience in the area of FEC and data management
• Excellent stakeholder management skills, communication and influencing skills: you engage and persuade senior stakeholders, manage difficult conversations, resolve conflicting agendas and act as an effective escalation point and spokesperson
• You hold a relevant university degree (preferably a Master’s in Business, Finance, Economics, Law, Business Administration or similar), and are fluent in Dutch and English (spoken and written)

Who you will work with

You will lead a small central team that combines deep FEC expertise with strong business insight and operational analysis. Additionally, you will regularly engage with a wide range of (senior) stakeholders across the organization.

Next to that you will lead the Customer Data Team (CUDAP) and the Customer Data Governance Team. The Customer Data Team oversees the management of analytical customer data, while the Customer Data Governance Team is accountable for establishing and maintaining customer data standards, ensuring data governance practices, and providing data quality reporting.