Senior Site Reliability Expert

Lightspeed is seeking a Senior Site Reliability Expert to join our Retail organization.

Our SRE team is responsible for the design, build, and operation of Lightspeed’s infrastructure, and for creating the platform that empowers our product teams. The platform covers the full cycle of software delivery, from CI/CD pipelines to highly available, scalable production environments.

What You'll Be Responsible For

As a Senior Site Reliability Expert, you will:

• Initiate and lead efforts to continuously improve our software delivery processes and practices, creating tools that accelerate product development across multi-location teams.
• Develop and maintain robust, self-service platforms for building, deploying, and operating services, with a strong focus on automation, scalability, and cost efficiency.
• Engage with people from different teams and actively contribute to increase cost efficiency and the reliability of different products.
• Use your engineering expertise to influence strategic decisions and advocate for best practices across your business unit, including Infrastructure as Code, monitoring, high availability, disaster recovery, and security.
• Take ownership of the preparation and maintenance of the team's technical documentation.
• Lead incident response, diagnosis, and resolution for critical production issues, and drive blameless post-mortems.
• Proactively monitor system performance and capacity, define and enforce Service Level Objectives (SLOs), and identify and eliminate toil by building robust automation and tooling.

What You'll Be Bringing to the Team

• You are a proven technical leader with a track record of successfully building platforms and tools that solve complex problems and enable other teams.
• You have deep knowledge and practical skills in your domain, and you can effectively apply and communicate these concepts to others.
• You have expert knowledge of major cloud platforms (AWS/GCP), extensive experience with container technologies (Docker, Kubernetes), and strong proficiency with Linux systems.
• You have significant experience with deployment and build tools (e.g., CircleCI, Jenkins, ArgoCD), Infrastructure as Code practices (e.g., Terraform), and various datastores (e.g., MySQL, Postgres, Redis, DynamoDB).
• You are skilled in shell scripting and can read and write code in at least one programming language (Python, Ruby, or Go).
• You demonstrate strong leadership, critical thinking, and interpersonal skills, which you apply to solve complex problems and partner with other teams.
• You are passionate about continuous learning and growth and are adept at mentoring team members to foster their development.

Who You Are

• A problem-solver who isn't afraid to tackle complex challenges.
• A team player and a "bar raiser."
• You have a strong desire to learn, grow, and step out of your comfort zone.
• You have great energy and passion for technology.
• You can express yourself flawlessly in English.
• You have strong interpersonal skills.

What's in it for You

Lightspeed offers a range of benefits to support your professional and personal life, including:

• Flexible work culture, autonomy, and the possibility of remote work.
• The opportunity to develop high-traffic products used globally.
• Exposure to modern, proven technologies and the opportunity to expand your skill set.
• Excellent growth opportunities in technical or people management roles.
• A range of benefits and perks, including equity for all Lightspeeders.
• A fast-paced, high-growth environment where you can become a valued part of a diverse and inclusive culture.

Additionally, Lightspeed provides benefits to help you stay healthy and happy, such as a mental health platform, counseling services, health and wellness benefits, a LinkedIn Learning license, and a volunteer day to give back to the community.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.