DX Logistics & Returns Officer

We are seeking a detail-oriented and proactive DX Logistics & Returns Officer to manage the end-to-end processing and delivery of spare parts orders for channel partners, with a strong focus on operations in complex and embargoed countries.

In this role, you are responsible for ensuring that distributors receive the correct spare parts on time to support maintenance and repair activities at customer sites. You will independently manage all spare parts orders, track escalations, ensure timely follow-up, and provide clear, professional communication to both internal stakeholders and channel partners.

This position also provides backup support to the Returns department and serves as the first point of contact for escalation support for logistics teams in Poland, Panama, and Turkey.

You will be part of the Direct Export Service Operations team, supporting the operational needs of diverse go-to-market models across regions including META, CEE, IIG ISC, RCA, Nordics, and LATAM.

Your role:

• Execute the spare parts ordering process and ensure shipments are prioritized appropriately for embargo markets.
• Perform all entitlement verifications, including export control checks, contract/warranty validations, and material master data accuracy.
• Ensure same-day shipment (from RDC) for all P1 priority orders received before cut-off, and meet customer-required delivery dates for all other priorities.
• Proactively track escalations related to spare parts orders and backorders, coordinating closely with parts suppliers and supporting the Logistics Manager with first-level escalations related to CS Parts supply.
• Take immediate corrective action on issues such as dead-on-arrival (DOA) parts, missing items, incorrect shipments, and other supply discrepancies.
• Anticipate and manage country-specific requirements for customs clearance, selecting appropriate shipment methods and preparing necessary documentation.
• Provide backup support to the Returns Manager and assist in all returns-related processes.
• Serve as the first point of contact for logistics teams in Poland, Panama, and Turkey, ensuring they meet performance expectations for spare parts delivery to our channel partners.

You're the right fit if:

• Minimum of 2 years of experience in logistics, transportation, or operations/physical distribution (less may be considered with a relevant bachelor’s degree).
• Proficiency in SAP, Excel, Power BI, and ServiceMax (preferred).
• Fluent English communication skills (written and spoken; B2 level minimum).
• Strong proactivity, communication skills, stakeholder management capability, and a professional, respectful working style.
• The ability to work both independently and collaboratively as an enthusiastic, motivated team player.
• Resilience under pressure and comfort in a dynamic, multicultural environment.
• A problem-solving mindset with the ability to identify and drive process improvements.
• Strong organizational, analytical, and coordination skills.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.