Business Relationship Management Director/Corporate

Wolters Kluwer

The Business Relationship Management Director/Corporate serves as a strategic leader and subject matter expert supporting the technology needs of the Corporate functions to drive transformative business outcomes. This role partners with Corporate functions and Global Business Services (GBS) to align technology initiatives with organizational goals, optimize operational performance, and integrate advanced technologies, including AI and large language models (LLMs), to enhance productivity, service delivery, and innovation.

The ideal candidate will be curious, self-starting, and motivated with excellent interpersonal, change management, project management, security, and communication skills. Given the role of GBS, the ideal candidate should combine experience and knowledge in operations performance improvement and technology. This seasoned professional will be trusted by both the client organization and GBS.

Key Responsibilities

• Strategic Partnership & Alignment
  • Serve as the primary liaison between GBS IT and Corporate functions, ensuring strategic alignment of technology initiatives with business objectives.
  • Develop a deep understanding of enterprise goals, leveraging relationships to influence and deploy initiatives that maximize profitability, efficiency, and client satisfaction.
  • Participate in long-term technology planning with executive leadership, contributing to the formation of global IT and GBS strategy.
• Technology Enablement & Innovation
  • Lead the deployment and integration of advanced technologies, including AI and LLMs, to automate workflows, enhance decision-making, and improve service delivery.
  • Identify opportunities to apply generative AI for knowledge management, customer support, and operational efficiency.
  • Drive continuous process improvement across infrastructure, applications, and service delivery platforms.
• Program & Project Leadership
  • Oversee high-impact technology initiatives and cross-functional projects, ensuring timely delivery and measurable business outcomes.
  • Manage expectations and service levels across GBS and corporate functions, proactively resolving issues and optimizing performance.
  • Conduct strategic performance analysis and implement enhancements to infrastructure and operations.
• Communication & Change Leadership
  • Facilitate executive-level communications, translating complex technical concepts into actionable business insights.
  • Act as a change agent, promoting adoption of new technologies and operating models across the enterprise.
  • Prepare and lead periodic reviews with senior stakeholders, ensuring transparency and alignment.
• Governance, Risk & Financial Management
  • Lead comprehensive security risk assessments and mitigation strategies in collaboration with WK global security.
  • Ensure robust disaster recovery planning and system resiliency.
  • Contribute to budgeting and resource planning, including ROI analysis and cost optimization.
• Leadership & Collaboration
  • Display energy, initiative, and take ownership for work by setting priorities and utilizing resources. Strive to overcome obstacles before escalating or seeking support.
  • Partner with Corporate function leaders, senior leaders, and associates at all levels with IT and other areas of the enterprise to achieve business needs and resolve complex issues. Bring a strong desire to grow relationships, build bridges, inspire stakeholders, and identify value.
  • Be a strong leader in an environment where resources are shared and/or do not report directly to the BRM. Work with the team to identify challenges and continuously evolve processes and procedures to add value, and improve effectiveness, collaboration, and service.

Qualifications

• Education: Bachelor’s degree required; Master’s degree preferred.
• Experience: 10–15 years in business operations, IT infrastructure, or enterprise technology leadership, including 6–7 years in matrixed people management.

Skills & Competencies

• AI & LLM Integration: Familiarity with deploying AI solutions (e.g., generative models, automation tools) to enhance productivity and service delivery.
• Strategic Thinking: Ability to connect business strategy with technology enablement.
• Technical Expertise: Knowledge of cloud platforms (Azure, AWS), networking, data management, and enterprise applications.
• Communication: Exceptional verbal and written skills with executive presence to lead with influence.
• Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving complex issues.
• Collaboration: Proven ability to build relationships across diverse teams and influence outcomes in matrixed environments.
• Project Management: Skilled in managing large-scale initiatives with cross-functional impact.
• Adaptability: Comfortable navigating ambiguity and driving change in dynamic environments.
• English (professional level) is mandatory, and Dutch is preferred. Additional languages are a plus.

If making a difference matters to you, then you matter to us. Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs.