Senior Manager, Performance & Insights

We’re looking for a Senior Manager, Performance and Insights to join us in Amsterdam, Netherlands.

Job Purpose

• Conduct deep-dive market and competitor assessments, including fiber build plans, overbuild, pricing, brand dynamics, and promotional impacts.
• Lead the creation of commercial performance decks synthesizing key metrics (net adds, churn, ARPU, revenue, etc.) and competitive insights for executive audiences.
• Deliver ad-hoc analysis across the commercial and operational domain.
• Provide visibility into the delivery of commercial Momentum; track and report on KPIs by market, offering recurring and ad-hoc insights into commercial performance, drivers, and risks.
• Develop and deliver clear, actionable recommendations for the SVP and MD Commercial & Operations, with oversight from the C&O Director, ensuring that the commercial narrative is consistently articulated and supports strategic decision-making.
• Collaborate with Finance, IR, and local CEO/CMO teams to ensure data consistency, alignment, and support for budget and performance operating reviews.
• Maintain robust processes for data integrity, reporting accuracy, and compliance across all commercial analysis and reporting activities.

Key Accountabilities

• Produce robust quantitative analyses to drive commercial insights and recommendations.
• Manage the development of selected commercial strategies around product, service or experience: designing the proposition blueprint, the branding elements, the go-to-market strategy.
• Drive the implementation of such programs around the group / all opco’s – in order to get measurable improvements in customer loyalty / rNPS, higher Net Adds and/or higher ARPU per customer.
• Collaborate with the Director of C&O to support the SVP and MD of C&O in operating and budget reviews for core businesses and portfolio companies; providing non-recurring analytical and performance insights and ensuring follow-through on commercial and operational questions, issues and opportunities.
• Contribute to the commercial & operations paragraphs for operating and strategic meetings where applicable and required (e.g. 360’s, ELT, COC, IC and Ventures) to support SVP and MD C&O.
• Develop & mentor junior members in the team, actively supporting them and ensuring that they are able to produce the robust quantitative analyses required for this role’s decision making and project / area leadership.
• Stay informed about commercial, operational and technological trends and innovations relevant to the industry.

Knowledge and Experience

Essential Skills and Abilities

• Strong analytical skills
• Strong presentation skills, excellent communicator and capable of communicating to a range of stakeholders
• Experience in a complex matrix and international organization
• Excellent influencing and stakeholder management skills
• Service orientation, non-opiniated, consultative style
• Collaboration mindset, attitude and way-of-working
• Hands-on mentality
• Ability to cope with high pressure assignments and used to meeting strict deadlines whilst maintaining accuracy
• Fluent in English

Desirable Skills and Abilities

• Relevant years experience in corporate strategy and commercial environments
• Proven track record in strategic thinking, transformation management, commercial management, operations
• Industry knowledge of telco, media and adjacent industries

Preferred qualifications/education

• Master’s degree in economics or similar field

What’s in it for you?

• Competitive salary + bonus
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app
• Free public transport subscription
• Discounted gym membership
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are

Liberty Global is a dynamic team of operators and investors committed to generating and delivering value through the strategic management of our three platforms: Liberty Telecom, Liberty Growth and Liberty Services.

Liberty Telecom delivers next-generation products through our advanced fibre and 5G networks, providing over 80 million fixed and mobile connections across Europe through well-known brands such as Virgin Media O2, VodafoneZiggo and Telenet.

Liberty Growth is our $3bn investment portfolio of fast-growing businesses in content, tech, and infrastructure which includes stakes in ITV, Televisa Univision, Plume, Lionsgate and the Formula E racing series, as well brands such as Wyre, nexfibre, Egg and Believ.

Liberty Services is our newest platform spearheaded by Liberty Blume, providing tech-enabled professional services to the Liberty Global Group and 3rd party businesses.

Working at Liberty Global means a career at the heart of a vibrant, innovative group of companies driving value for shareholders, people and society.