Senior UX Researcher Employee Experience

Do you want to make real impact on the user experience of our 49,000 employees in The Netherlands and the rest of the world? Do you want to be the driver behind explorative, generative and evaluative user experience research within Rabobank while supporting and coaching your fellow UX researchers and designers? Then keep on reading! 

This is what we offer you

• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A pension, for which you can set the maximum amount of your personal contribution

About the Role

Shape the bank’s design transformation and grow empathy for all our employees, for example by orchestrating a multi-method study on the roll-out of a new way of logging-in globally, identifying gaps in the way we recruit talent, or better understanding who our engineers are and how they work.

You are a curious and creative senior UX researcher who has strong organizational skills with keen attention to detail and a drive to understand the totality of the user’s experience. Within your user type—employees—you are known as the go-to person for strategic, tactical, and operational UX research for HR and Tech leadership, as well as other departments like marketing, strategy, and innovation. You have a full understanding of both the design and research processes, as well as UX research methods and tools. You apply your knowledge to align research questions with the right hypothesis, methods, and business priorities.

Furthermore, you keep up to speed with the developments and challenges within UX research, inclusivity and accessibility and like to investigate new technologies. You know how to further expand the utilization of our in-house UX lab, you are always in search of means to better reach all our user types for user experience research and are able to tell compelling stories through high-quality artifacts integrated with research findings.

Our way of working is collaborative. Once you join, we’ll be a UX Research team of 8 supporting over 80 designers with a wide variety of skills and knowledge. Next to a deep understanding of our user types you raise the bar when it comes to the quality of UX research executed, you elevate the research skills of designers and product management and mentor other junior UX researchers.

Practical Examples

• Join Design and Chapter leads in business leadership meetings on strategic topics to identify gaps in understanding user’s experiences and advise on additional UX research.
• Plan, organize, and execute a multi-method UX research study and share its insights in a compelling way to stakeholders and business owners.
• Provide feedback to any research-related questions designers have during the weekly walk-in hour you host together with your counterpart.

Facts & Figures

• Join a team of 7 UX researchers including UX Research Ops
• 49,000 Rabobank colleagues around the world

Top 3 Responsibilities

• Connecting user insights and foresights to design and business objectives
• Identify the right problems to solve and discover what the best solution is to encourage desired user behavior
• Develop the UX research discipline by training designers and their teams, provide an outside-in perspective and educate departments on the value of UX research

Together we achieve more than alone

You become part of our Chapter Design consisting of over 80 talented designers. In our Chapter, we strongly believe in the importance of connection and interaction, which is why we organize a Chapter Day every four weeks. Within our Chapter, there is a culture of open communication and support. Whether you are a seasoned designer or at the beginning of your career, you will find that everyone is willing to share knowledge and help each other grow.

You and your talent

• You have 5+ years of experience as a UX researcher in complex environments
• Fluency in both Dutch and English is required. You must be able to conduct user interviews and accurately interpret feedback from predominantly Dutch-speaking users
• You confidently take responsibility and ownership of large, complex research projects
• You conveniently maneuver through large organizations and know how to get support for your ideas, concepts and UX research studies
• You have in-depth knowledge of a variety of UX research methodologies, including usability testing, surveys, interviews, analytics, diary studies, eye tracking, shadowing, and more field types of UX research
• You foster a culture of innovation, collaboration and continuous improvement
• You are pragmatic, and want to get better every day