Sales Support - France

Join the CLUSE Team in Sales Support for France

Working at CLUSE

Do you want to be part of one of the most exciting watch and lifestyle brands in Europe? CLUSE started in the Netherlands in 2013 and has grown rapidly, now active in more than 20 countries with over 4,500 points of sale worldwide. We are a young and dynamic company (with an average age of 30) with an enthusiastic, international team. Our culture is open and informal and since we have more than 10 different nationalities, English is our go-to language!

What the role is about

Our Sales Support team is looking for an enthusiastic, customer-focused Sales Support representative for our biggest market, France. You will be the first point of contact for all our existing B2B partners. You are responsible for your own portfolio of B2B customers and in charge of their order management process, from customer creation to order placement to shipment tracking. Furthermore, you are available to answer any questions, solve any issues you are presented with, and provide a positive and efficient customer experience for our B2B partners.

Responsibilities

• Processing and approving new orders.
• Invoicing dispatched orders and assisting customers with tracking.
• Setting up new customer accounts in the ERP system (Netsuite).
• Handling any ad hoc requests from your customers (e-mails and phone calls).
• Executing tasks specific to your key accounts.

Requirements

• Excellent written communication skills in English and French.
• An extra language, like Spanish, German or Dutch, is preferred.
• Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus.
• You pick up new systems and processes quickly.
• You are customer-oriented, flexible, service-minded, commercial, and proactive.
• You are available 4 or 5 days a week.

Benefits

• We offer a salary in line with industry standards.
• Enjoy 25 holidays per year on a full-time basis.
• 8% holiday allowance and pension scheme.
• Travel allowance if you live more than 10 km from the office.
• Employee discount on CLUSE products, plus a CLUSE item of your choice as a welcome gift.
• Company laptop and phone.
• An office with a beautiful view over the Houthavens.
• Flexible work-from-home policy.
• Fun CLUSE & BOOZE events organized by our Social Events Team (Après-ski party, karaoke, padel, King’s Day party, tropical party, Christmas party and more).

Curious to find out more?

We would love to tell you more about this role, our team, and the story behind CLUSE. We hope to speak with you soon!