Service Communication Intern

Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey?  

Your Mission Should You Choose To Accept It…

As our Service Communication Intern, you will learn how to and eventually be co-responsible for content creation, implementation, and maintenance on our multilingual Help Center, Chatbot, and Customer Service tool, among other things. You will experience a steep learning curve of improving the (digital) customer experience and developing your (customer-focused) writing skills. 

You will work closely together with all colleagues from the Service Hub such as the Customer Support leaders, and other teams such as Digital and Brand & Experience. We are looking for someone to join our team in Amsterdam for 5-6 months starting from February. 

In Case You Do Not Know Who, We Are (ahem):  

Known for being the rule breakers in hospitality, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You'll Do 

• You will support the Community Support and Advising Managers and Head of Reservations with the design, implementation, and optimization of our service communication processes and procedures, and other projects such as optimizations within our customer support tool, re-write of standard operation procedures, and our internal knowledge base
• You'll use data to create, maintain and optimize content for our Help Center & Chat bot channels
• You'll assist in organizing and documenting communication materials, such as photos, videos, and testimonials
• You'll work with a variety of stakeholders to either select, implement, or improve customer service-related communication, procedures, or systems
• You'll collaborate with our communication team to develop engaging content for various service initiatives
• You'll conduct research on communication best practices and contribute ideas to enhance our omnichannel communication strategies

Who You Are 

• You are super organized, accurate, and bursting with energy.
• You are a fan of fun! 
• Currently studying a relevant bachelor’s or Master’s degree in Communication, Business, or other related fields
• You have some basic technical knowledge of customer service operations and content creation
• Enthusiasm for social causes and a desire to make a positive impact
• You have the ability to work independently and collaboratively in a fast-paced environment
• You are familiar with MS Office, bonus points if you also know Salesforce
• You are eligible to work in the Netherlands 
• You are fluent in English (written and spoken) + a plus when native to one or more other language(s) such as German, Italian, Spanish, or Dutch

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy. 
• On the job coaching and guidance. 
• Monthly compensation for your internship (please note that travel costs are not reimbursed). 
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. 
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change. 
• A first glimpse into the world of Hospitality with one of the most innovative players in the market. 
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?  
• A wonderful workplace to call home with, dare we say it, fun colleagues.