Senior Resident Consultant

Join Hewlett Packard Enterprise as a Senior Resident Consultant

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE - Juniper Networks Advanced Services, EMEA

Reporting to the Advanced Services Delivery Manager or Team Leader, this is a highly technical role, providing operational and testing support for Juniper’s Network Products to a large Service Provider in the Nordics. The Engineer will be required to develop and maintain expertise on the products deployed within the customer’s network. This is a full-time position, working as part of a wider Juniper Advanced Services team. Location is flexible, but regular visits to customer sites in Nordic countries (Norway, Sweden, Denmark, and Finland) will be required.

Typical activities of the Resident Consultant (RC) include:

• Providing day-to-day operational support and troubleshooting network issues
• Fault finding and taking corrective actions, working closely with Juniper Support and Engineering teams
• Network device configuration review and optimisation
• Config/design validation and verification testing
• Interoperability testing
• Software versioning (“bug scrub”)
• Implementation support
• Knowledge transfer to customer staff

RESPONSIBILITIES

Remote and on-site technical support to the customer may also require the RC to:

• Participate in design and information gathering workshops to understand the customer’s existing network design and technical requirements
• Understand the customer’s organizational structure and become familiar with their network implementation and support processes and procedures
• Carry out testing of new features and functionality required by the customer in a laboratory environment and implement and verify that they are operating correctly in the live network
• Test new releases and fixes to operating software and ensure that they are implemented and functioning correctly in the live network
• Troubleshoot equipment and network problems and open and track Juniper TAC cases through to problem resolution
• Produce a written summary report of the status of equipment and network problems on a regular basis to the customer
• Hold technology workshops with the customer to discuss equipment and network problems, and provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions being tried
• Train the customer’s design, implementation, and support personnel to configure and operate Juniper Networks products
• Assist the customer to develop Network Operating and Equipment Operating Procedures. The RC may also be expected to develop secondary skills in other products in the Juniper product portfolio.

REQUIREMENTS

The ideal candidate for this role must be able to demonstrate the following credentials:

Detailed technical experience in the testing, installation, and operation of IP routers in a Service Provider environment. This includes hands-on operation of management tools and network analyzers. In-depth knowledge of, and experience with, active network components and the protocols surrounding IP Service Provider networks is required (CCIE, JNCIP/JNCIE level). A minimum of 10 years’ experience in networking, with at least 5 years of working in a Service Provider network environment. Candidates will be required to go through a Security Clearance process.

These skills should include:

• IPv4 and IPv6, IP subnetting and supernetting, and hierarchical routing principles
• Routing protocol operation (OSPF, IS-IS, BGP)
• BNG / subscriber management
• L2 and L3 VPNs and the associated technologies (L2TP, MPLS, etc.)
• QoS/CoS, Multicast, PTP
• Understanding of network/router security and common practices
• Detailed understanding of Layer 2 protocols and technologies
• Experience working with Juniper Networks equipment and JUNOS, in particular MX- and PTX-series routers
• Strong troubleshooting skills
• Strong interpersonal skills; ability to work as part of a team, with multiple departments within Juniper and with the host company in a responsible and professional fashion
• Demonstrated ability to manage multiple projects and work under pressure
• Self-starter, team player, personable, enthusiastic, hard-working, and enjoy interfacing with customers on a day-to-day basis
• Hands-on configuration experience and operational knowledge of Juniper Networks Products is a must

Specifics for this position: Juniper MX-series experience and familiarity with Data Centre technologies is a huge plus. Knowledge of Network Implementation best practices. Strong organisational and time-management skills. Must be fluent in English and possess good written and verbal communication skills. This role involves international travel (e.g. customer site visits, training, internal events).

Additional Skills:

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.