Talent Mobility Partner, EMEA

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Talent Mobility Partner position is part of the Talent Mobility Team, which sits within the Compensation and Employee Programs team as part of our broader Talent organization. The role reports to the regional Talent Mobility Manager. In a culture that supports creativity and innovation as a key competency, this position will have the responsibility of supporting and managing immigration and relocation for our employees and their families. Our programs are flexible, tailored, and designed with both the employee and the business in mind. We pride ourselves on assisting all employees with settling into their new location, with minimum impact to the employee, their family, and the business.

Your Responsibilities:

• Act as a consultant for employees and their families, working closely with various internal and external partners to oversee and ensure each employee's needs are effectively managed throughout a transfer or assignment life cycle.
• Provide a high level of customer service and resolution on all mobility-related issues, liaising with the appropriate parties.
• Partner with Talent Acquisition and HRBPs to assess relocation needs, working closely with third-party vendors to provide the right level of support to our employees and their families.
• Serve as the second line of Talent Mobility communication with our employees, in partnership with the shared services team as the first line. Identify opportunities to refine information available to the shared services team to improve responses and the availability of self-service information.
• Generate assignment letters and relocation documentation as required, and ensure internal systems are up to date.
• Work on global and regional projects, as required, to enable the continued evolution and scalability of the mobility program.
• Identify opportunities for process improvements through stakeholder interactions and work with the team to propose solutions to bring efficiencies to mobility workflows.
• Drive compliance requirements in partnership with internal stakeholders (e.g., employee services, payroll, tax, finance) in relation to relocations.
• Apply Inclusion and Diversity principles throughout your work.

To be successful:

• Bring 5 years or more of mobility and/or immigration experience in a global organization; tax exposure is a plus.
• Understand technology, trends, and best practices currently affecting the mobility landscape.
• Demonstrate care and empathy for employees and their families, thoughtfully supporting them through their relocation journey and respecting their privacy.
• Possess strong customer service skills and deliver high-quality, customer-oriented services. Be an active listener, able to connect the dots, proactive, and quick to resolve open issues.
• Have strong interpersonal and communication skills; be flexible and able to communicate the unique nuances of each relocation.
• Know the right questions to ask to solve situations using available resources, and engage the right partners for support and guidance as needed.
• Thrive in a fast-paced environment with quickly changing business needs and effectively communicate with business partners. Be comfortable working in a culture that values candor, transparency, and courage.
• Be a motivated self-starter, able to work independently while leveraging the wider team as thought partners, and have a passion for working across markets with a culturally diverse talent set.