Senior Azure Cloud Engineer

As a Senior Azure Cloud Engineer in Accenture’s Managed Services team, you will be responsible for ensuring the stability, resilience, and optimization of client Azure cloud environments. You will manage incident resolution, break-fix activities, and change implementation, applying ITIL processes to deliver seamless service to our global clients and collaborate with our international team.

With deep technical expertise and strong problem-solving skills, you will act as a senior escalation point for critical incidents, mentor junior engineers, and collaborate closely with cross-functional teams to drive operational excellence. This role requires not only technical proficiency but also effective communication and client-facing skills to ensure delivery of exceptionally managed services.

Key Responsibilities

• Break-Fix & Change Execution: Conduct root-cause analysis, post-mortems, remediate issues, and implement changes following ITIL guidelines.
• Client Engagement: Act as a trusted advisor and escalation point for clients on Azure-related incidents, service requests, and operational improvements.
• Operations & Monitoring: Ensure proactive monitoring, performance tuning, and capacity management for Azure infrastructure and services.
• Governance & Compliance: Adhere to ITIL standards, security best practices, and client governance frameworks.
• Collaboration & Knowledge Sharing: Work closely with global delivery teams, service managers, and architects to implement operational improvements and knowledge transfer.
• Continuous Improvement: Identify opportunities for automation and efficiency in day-to-day operations using tools like Zabbix or terraform, github, power automation, Ansible.

You will also be expected to remain agile in the face of shifting business priorities, adapting quickly to new projects and emerging technologies within the Azure ecosystem. Proactivity is key—you will regularly review and enhance cloud environments to optimize cost and performance, and you will champion the adoption of automation and infrastructure-as-code methodologies wherever possible. Your role will be instrumental in shaping and refining incident response strategies, ensuring that lessons learned translate into improved resilience and operational maturity for our clients.

We’re looking for someone who enjoys working in dynamic environments, takes initiative, and is eager to keep learning and growing. In this role, you’ll have the opportunity to make a real impact—both for our clients and across our global Accenture community—by helping to shape the future of cloud managed services.

• Mentorship: Guide and support junior engineers, sharing expertise and promoting a culture of excellence.
• People: You will collaborate with cross-functional teams, including system administrators, Service Managers, and project managers, to ensure seamless integration and operation of cloud services for our customers. Your ability to communicate effectively and mentor junior team members will be essential in fostering a collaborative and efficient working environment.
• Technology: Your in-depth understanding of cloud architecture and Azure's capabilities will be instrumental in troubleshooting, managing, maintaining, migrating, and optimizing workloads for robust landing zones and other cloud infrastructure components for our customers to streamline project workflows and ensure the reliability and scalability of our customers' cloud environments.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Who we are

Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

Technology is one of five services that make up one Accenture – the others are Strategy & Consulting, Operations, Song, and Industry X.