Sr. Specialist, Marketplaces

Join Crocs as a Senior Specialist, Marketplaces

Overview

The Senior Specialist, Marketplaces at Crocs plays a key role in driving operational excellence across marketplace platforms. Reporting to the Senior Manager, Marketplaces, this role focuses on the operational execution needed to launch products on time and maintain seamless trading across platforms. You’ll work closely with internal teams and external stakeholders to troubleshoot issues, support integrations, and ensure operational processes are efficient, scalable, and aligned with business goals.

What You'll Do

• Lead the end-to-end product onboarding process, ensuring products go live across marketplace accounts on time, with all mandatory data provided and meeting marketplace requirements.
• Monitor and troubleshoot issues related to product visibility, availability, and order flow to keep trading uninterrupted.
• Support onboarding and integration of new marketplace accounts, assisting with operational set-up.
• Maintain and improve operational workflows and documentation to ensure consistency and scalability across platforms.
• Track and report on key operational metrics (e.g., product live status, order success rates, stock availability), identifying areas for improvement.
• Collaborate with internal teams (Trade team, Allocation, D&L, Tech, Merchandising, Analytics) to ensure readiness and alignment for trading success.
• Communicate clearly with external stakeholders and middleware providers to support smooth execution and issue resolution.
• Contribute to process improvement initiatives and help document best practices for marketplace operations.

What You'll Bring to the Table

• BS or BA in Business, Marketing, or related field – or equivalent experience.
• Minimum 2 years of experience in eCommerce, digital operations, or marketplace roles.
• Solid understanding of marketplace ecosystems and operational workflows, with experience working with middleware providers.
• Strong organizational skills and attention to detail.
• Advanced skills in working with data and reporting tools (Excel, PowerPoint, etc.).
• Proactive mindset with a problem-solving attitude.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Clear communicator, able to work effectively across internal teams and external stakeholders.