Analyst, Talent Operations EMEA (FTC)

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This position is part of the Talent Operations team, ensuring that all processes translated into data flows through HR technologies work seamlessly to deliver meaningful, integrated insights of talent strategy. By acting as a critical bridge between GBPs while designing effective service delivery, Talent Ops enhances interconnectedness across operations (processes), technology, and analytics.

Key responsibilities:

• Analyze, evaluate, and improve the functionality and performance of HR systems, including HR management software, applicant tracking systems, and employee self-service portals.
• Collaborate with Talent stakeholders to evaluate HR workflows and system requirements, and identify areas for improvement.
• Design and implement system enhancements, configurations, and customizations through system updates, testing, and troubleshooting, ensuring they meet the needs of the stakeholders.
• Provide technical support and training to end-users, ensuring proper system usage and resolving any system-related issues.
• Develop and maintain HR system documentation, including user manuals, process maps, system configurations, and training materials.
• Collaborate with cross-functional teams, such as HR Tech and talent, to implement system integrations and data migrations.
• Monitor system performance, data integrity, and security, identifying and addressing potential risks or issues proactively.
• Manage system projects from conception to completion, including planning, testing, implementation, and post-implementation support.
• Collaborate with HR stakeholders to analyze and report on HR data and metrics, providing insights and recommendations for process improvements.

Experience:

• Strong analytical and problem-solving skills with the ability to understand complex HR processes and translate them into system requirements.
• Proficiency in HR systems and software, such as HR management systems, applicant tracking systems, and payroll systems.
• Solid understanding of HR processes, including recruitment, onboarding, performance management, employee data management, and benefits administration.
• Technical expertise in system configuration, customization, and troubleshooting, with knowledge of programming languages and database management.
• Proficiency in data analysis and reporting, using tools such as Excel, Power BI, or similar platforms.

Required Qualifications:

• 3 - 5 years+ of hands-on experience in Information Technology, Human Resources, or a related field.
• Prior experience as an HR/Business System Analyst or similar role, with a strong grasp of HR processes and systems.
• Certification or relevant training in HR systems; Workday is preferred.
• Familiarity with project management methodologies and tools, as well as lean and agile methodologies.
• Experience in system implementation and support, including system testing and end-user training.
• Strong understanding of data privacy and security regulations related to HR systems.