CFR/CSR

Join Kraton and Make a +Difference

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our CFR/CSR team at our Almere location. We are seeking a proactive and service-minded team player to support our customers with care and efficiency. If you thrive in a dynamic environment, this role is for you!

Key Responsibilities

• Function as primary customer contact for the placement and fulfillment of sales orders.
• Responsible for daily interaction and customer inquiries.
• Schedule and proactively monitor shipments in our Transport Management System to ensure delivery on time.
• Work with our carriers, logistics, supply, and Kraton locations, to resolve order and delivery issues, driving continuous improvement.
• Review invoices to achieve a high percentage of invoice accuracy.
• Work with Sales, Finance and Credit Management, to follow up on unpaid customer invoices.
• Ensure customer service level policies are followed.
• Maintain clean SAP master data and support Sales upon request.

Required Skills

• Minimum 3 years of experience in customer service and/or sales function.
• MS Office, basic understanding of SAP, CRM and other relevant tools.
• Communicates clearly and articulately when speaking in an individual or group environment.
• Organizes thoughts with ability to present information in a clear and precise manner.
• Experience in a B2B environment.
• SAP experience required.
• Professional level communication in English and one additional language is preferred.

Education, Certifications & Licenses

• Bachelor’s degree from accredited university, college or business school or equivalent work experience.
• Export Operations Training preferred.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.