Senior Manager - CDD Direct Customer Onboarding

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Customer Due Diligence, Amsterdam

We’re seeking a strategic Manager of Managers to lead our global team of CDD Team Leads and their regional teams. In this high-impact role, you’ll oversee the customer due diligence onboarding process for new customers and existing customers looking to expand globally - driving efficiency, compliance, and scalability. You’ll manage performance across speed, quality, and compliance metrics while partnering with commercial teams to support growth.

What you’ll do

Team Leadership & Management

• Set clear team goals, KPIs, and OKRs aligned to business and operational objectives.
• Foster a culture of accountability, innovation, and continuous learning.
• Lead, coach, and develop Team Leads by providing guidance, feedback, and growth opportunities; ensure they are empowered to manage their teams effectively, drive performance, and build a strong sense of ownership and collaboration.

Customer Due Diligence Operations

• Oversee timely and thorough due diligence processes for new and existing customers.
• Maintain robust oversight across all onboarding workstreams to meet SLA, compliance, and risk management obligations.
• Implement and refine operational workflows and quality assurance processes to safeguard regulatory standards and customer experience.

Commercial & Regional Partnership

• Collaborate closely with commercial and regional leadership to align onboarding capacity with commercial business demand.
• Represent the team in regional and global forums, bringing forward successes, challenges, and opportunities.

Process Excellence & Scalability

• Identify and lead continuous improvement initiatives to drive efficiency, accuracy, and scalability.
• Partner with product and operations strategy teams to implement automation and workflow enhancements.
• Own and evolve metrics and reporting dashboards for real-time workload and performance tracking.

Risk & Compliance

• Ensure all onboarding activities are conducted in strict adherence to regulatory requirements and internal policies.
• Proactively manage operational risk through root-cause analysis, escalation frameworks, and corrective action plans.
• Help your teams translate regulatory requirements and regional needs into actionable operational plans, including resourcing, training, and scaling.

Who you are

• 5+ years of people leadership experience in operational teams, of which at least 2 years managing managers (Preferably CDD/KYC)
• Demonstrated success managing large operational teams in a fast-paced, regulated environment.
• Understanding of Customer Due Diligence & KYC processes.
• Proven ability to partner cross-functionally with commercial, product, compliance, and regional leadership.
• Track record of scaling operations through capacity planning, automation, and process optimization.
• Excellent analytical, planning, and organizational skills.
• Strong communication and influencing skills at both operational and senior management levels.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.