Senior Manager, Merchant Strategy & Operations

About the Team

Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth.

About the Role

We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant onboarding experience. In this role, you’ll help merchants onboard seamlessly to the DoorDash marketplace and set them up for success. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies to up-level the merchant onboarding experience. Success in this role requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations.

You’re Excited About this Opportunity because you will…

• Develop and build the critical tools that our merchants need to run their businesses
• Have game-changing impact on our merchants’ operations and experience with DoorDash
• Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers.
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience.

We’re Excited About you because you have…

• 8+ years of experience in consulting, strategy, product management, product operations or related
• Direct people management experience
• Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• Proven ability to create clarity and focus in complex and ambiguous problem spaces, and you can articulate that vision to cross-functional partners
• Ability to solve analytical problems quickly, and are experienced in SQL and/or Excel
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company
• Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual
• Strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
• A bachelors’ degree

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $170,000—$250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.