Regional Facilities Operations Manager

Join DoorDash as a Regional Facilities Operations Manager

About the Team

The Workplace Services and Facilities team operates offices and other DoorDash facilities such as Labs, DashMarts and Kitchens. We are building and operating spaces that are inclusive, inspirational, and at the same time functional. We want to remove any and all friction in the physical space that prevents our employees from doing their very best work. You’ll be part of a team that runs things on the ground, creating a workplace that is functional and efficient for our team and guests. You will be a vital part of a team that helps prepare DoorDash for where it is going, and enable the continued growth of our platform.

About the Role

DoorDash is looking for a Regional Facilities Operations Manager to support the ongoing growth of our New Vertical businesses as well as our corporate offices. In this role, you manage the ongoing operations of 150+ facilities in the US, including new site launches, decommissions, expansions, relocations and remodels. You will work closely with cross-functional partners to ensure seamless facility operations and lead projects that enable a strong facility management foundation. This role will require exceptional communication and strong leadership skills.

You’re excited about this opportunity because you will…

• Manage an outsourced management team that handles work order management for repairs and maintenance
• Serve as the escalation point of contact for the East Region which may require afterhours or weekend support
• Contribute to the development and continuous improvement of the Facility Operations Playbook
• Project manage critical initiatives, inclusive of change management plans
• Develop and cultivate relationships with Landlords and Property Management groups
• Partner with cross-functional teams to ensure capital, safety and security projects are managed effectively and do not impact operations
• Collaborate with cross-functional partners such as HR, IT, Safety & Security on emergency preparedness and business continuity plans
• Track Facility Operations expenses and establish dashboards to identify trends
• Conduct regular site inspections and solution against systemic deficiencies
• Collaborate with field leaders to ensure consistency, trainings, and best practices across regions
• Travel up to 25% for site inspections and to support launching or decommissioning of facilities

We’re excited about you because…

• You are customer obsessed with a passionate drive to take initiative and offer unique solutions that deliver on expectations.
• You think big, and start small with a thoughtful process of analyzing data and circumstances to solve problems and reach a well-reasoned solution.
• You value our One Team, One Fight mentality by partnering effectively and executing on our common goals in a pleasant and energetic manner.
• You have a bias for action with an appreciation and understanding of our mission in order to make sound, timely contributions.
• You strive to be 1% better every day with your openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
• You choose optimism and have a plan, whether it's a big project or impromptu task, you are quick on your feet and happy to contribute in a helpful, organized way.
• 5+ years of Facility Management multi-unit experience, including light industrial and/or retail spaces
• Strong knowledge of work order management systems, such as ServiceChannel
• Experience managing remote facilities and a remote team
• Bachelor’s degree, and/or a CFM (or other relevant certifications), or equivalent work experience
• Proven ability to manage escalations and communicate effectively with senior stakeholders
• Robust background in critical systems, mechanical and electrical engineering and energy management programs strongly preferred

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado: $81,600—$120,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.