Service Desk 1st Line Support Agent

Join Netcompany as a Service Desk 1st Line Support Agent

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here.

As a Service Desk 1st Line Support Agent you will:

• Be the first point of contact for all incoming tickets in our customer. You will interact with the end-user face to face or remotely and will either resolve the ticket or coordinate the end-to-end resolution of the ticket with all other necessary parties.
• Assist the end-user with all basic software, hardware and audio-visual equipment.
• Resolution of Incidents and Service requests as well as installation of software, configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
• Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

What would make you a fit for the role:

• Bachelor's degree plus minimum 3 years of IT Service Desk or direct customer support experience
• Knowledge of MS Office tools, ITSM tools, windows and Active Directory
• Experience hardware troubleshooting and software installation, network troubleshooting
• Fluency in English with strong communications skills
• Knowledge of ITSM Tools (Jira or Service Now)
• At least one of the following certifications: Microsoft Technology Associate (MTA), Microsoft Solutions Associate (MCSA), Microsoft Solutions Expert (MCSE), Microsoft Azure Certificates, Microsoft 365 Certificates, CompTIA A+ Technical PC or similar certifications, ITIL V4

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!