Head of Operations Takeaway Payments

Hungry for a challenge?

At Just Eat Takeaway.com (JET), we are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. Takeaway.com Payments (TP) is its intragroup payment services provider regulated by the Dutch Central Bank and is currently active in 6 EU countries.

Our mission? To empower every food moment around the world, whether it’s through customer service, coding, or couriers.

About this role

As Head of Operations, you are a member of the Management Team and will be responsible for 1st line operations. These operations are outsourced to JET under an intra-group service level agreement (SLA). Your job is to manage this SLA with all different stakeholders, while also ensuring that the required knowledge and understanding of financial regulations is maintained.

You will work closely with the Head of Compliance and contribute to or take responsibility for multiple projects and implementations such as PSD3 and DORA. This is a broad role with significant room to shape the position of TP and its operations.

You will report to the Management Board and have an independent say during Management Team meetings.

These are some of the key ingredients to the role:

• Independent voice as a Management Team member.
• Act as Risk Owner for all 1LOD operations.
• Advisory role to the management and supervisory board.
• Stakeholder management within JET, Compliance Team, and the regulator.
• Strengthen the (compliance) expertise at 1LOD JET.
• Keep track of actions in the Annual Compliance Plan that concern the 1st line.
• Contribute to and manage projects and Product & Tech initiatives related to TP.
• Monitor adherence to the intragroup service level agreement.
• Support various internal and external audits.

What will you bring to the table?

• An experienced compliance professional with a practical, hands-on approach.
• Knowledgeable and experienced in operating 1LOD at a financial institution in Europe.
• Excellent stakeholder management and communication skills.
• Academic background or level of thinking.
• Flawless English and a good level of Dutch.
• Able to work independently as well as align with internal stakeholders.
• A proactive, well-organized approach to your work.
• DNO by DNB is applicable.

At JET & TP, this is on the menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced, and supportive, the JET culture is about movement, growth, and celebrating every aspect of our JETers. Thanks to them, we stay one step ahead of the competition.