Product Owner ServiceNow Platform

We are looking for an entrepreneurial Product Owner to lead our ServiceNow Platform teams at NN and help us achieve our goal of becoming a socially responsible tech company that delivers digital products our customers love.

What you are going to do

As a Product Owner for the ServiceNow Platform teams, you will be responsible for providing a stable ServiceNow platform and enabling the entire company to solve business problems through ServiceNow. You will empathize with (senior) business and IT stakeholders, define their needs and problems and lead your product team to design and build solutions that help drive business value. At NN Group, ServiceNow serves as the most important business and IT enabling platform. It supports IT Service Management, IT Asset Management, IT Security Operations and hosts several custom apps via a portal in support of critical internal processes like Human Resources, Facility Management and Procurement. Your scope of responsibilities is split between two empowered product teams:

ServiceNow Foundation team

• LCM for the platform
• Platform governance by setting standards and defining patterns
• Implementing security measures
• Building platform integrations
• Management and improvement of ServiceNow modules and apps

ServiceNow Enablement team

• Enabling citizen development
• Improving portal UX
• Functional management of several modules, like IT Service Management
• Onboarding new customers (e.g. business units and countries)
• Developing new initiatives (e.g. scoped apps)
• Providing application development guidelines and guardrails

In the future, ServiceNow will continue to have an important role in NN’s platform strategy as it provides meaningful abstractions to solve business problems, allows the company to leverage AI at scale while remaining in control, and provides the backbone for the enterprise management plane. As the Product Owner, you will drive this transformation with your vision and strategy. We aspire to provide a platform that allows business and IT teams to conveniently solve their challenges through our toolkit, with limited cognitive load and friction. Through these activities you will have a significant positive impact on NN’s Future Ready aspiration, by enabling platform solutions that solve hard problems in a standardized and centralized manner.

You will engage with senior leaders within the organization (e.g. architects, C-level executives and Product Managers) to design and implement an effective strategy. You empathize with end users and create cross-organizational partnerships that ensure ServiceNow effectively solves real problems for the company and creates value. At the same time, you will partner with the Domain Architect for ServiceNow and the Product Manager for the NN Engineering Experience & Platforms domain.

What we offer you

• Salary between €6,406 and €9,151 (based on 40 hours per week) depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

• Plenty of training and learning opportunities in our Learning & Development Centre
• A large (international) network of (engineering) colleagues who are keen to share their knowledge with you
• The autonomy to steer your own development path

Who you are

Within the ServiceNow Platform teams, we have adopted the “No asshole” rule; as we are looking for colleagues that are good at what they do and are also nice to work with. You bring a positive mindset and energy, which makes you an inspiration to collaborate with. You always have new ideas, you see possibilities and learn from situations. Furthermore, you recognize yourself in (multiple) of the following skills and experiences:

Hard skills - You are good at what you do

• Experienced at shaping vision and strategy for a digital platform product
• Knowing what it means to successfully build an internal platform of scale with multiple (internal and international) stakeholders
• Proficiency in making roadmaps and working in an agile workflow
• You know the ServiceNow ecosystem and its features
• You are passionate about the ServiceNow ecosystem and actively monitor and apply new innovations

Soft skills - You are nice to work with

• Seasoned product leader who’s contextually aware and capable of influencing a diverse group of stakeholders
• Focus on solving important business and user problems by empathizing with the end user. You are naturally customer obsessed
• Teamwork and collaboration over personal success
• Seek first to understand (listening skills), then to be understood
• Ability to operate in an international team operating from multiple locations
• You display entrepreneurial behavior
• You bring a certain drive and want to be successful at creating business value for NN

Who you will work with

The ServiceNow Platform teams are part of the Engineering Experience & Platforms domain within Group IT. This domain is responsible for optimizing the NN engineering experience for the entire company by delivering a frictionless and integrated engineering journey through the Internal Developer Platform and supporting the software delivery lifecycle with CI/CD solutions. While also offering several reliable platforms that provide integration or hosting solutions (e.g. API Gateway and Kubernetes). We serve DevOps teams within NN globally and we can measure our success using the DORA metrics (amongst others). We are successful when DevOps teams optimize their performance on deployment frequency, change lead time, change failure rate, mean time to recover. Aside of course from delivering a positive impact to developer happiness across the company. The domain is product focused and consists of empowered engineers and product teams. We believe in our product-portfolio and understand how it can create value for the company. We really value our culture and nourish it at every opportunity by organizing something fun.

If you have any questions about the job, you can reach to Veerle Meevis (Senior TA Specialist) via veerle.meevis1@nn-group.com.