Associate Manager, Trust & Safety S&O

Associate Manager, Trust & Safety S&O at DoorDash

About the Team

DoorDash’s Safety Strategy & Operations team is seeking an experienced Associate Manager to help shape our work in the Safety space. The Safety S&O team plays a critical role in ensuring every delivery on DoorDash is safe for Dashers, Consumers, and Merchants. This is an exciting opportunity for a high-performing candidate to drive strategy and execution in a critical area.

About the Role

As an Associate Manager on DoorDash’s Safety team, you will provide strategic oversight, lead deep analyses, and drive end-to-end implementation of large-scale initiatives that advance the team’s goals. You’ll partner closely with cross-functional teams, including Product, Design, Content, Engineering, Operations, Marketing, Policy, and Legal, and manage relationships with external vendors. This role reports to the Manager of Trust & Safety.

You’re excited about this opportunity because you will…

• Define, launch, and execute various strategic initiatives focused on safety initiatives for Dashers, Consumers, and Merchants on the platform.
• Collaborate cross-functionally across the Safety S&O team, Product, Design, Content, Engineering, Operations, Marketing, Policy, and Legal, and others to drive key strategic projects.
• Define key results that align with strategic vision that aim to track progress against goals, highlight tradeoffs and prioritization for initiatives across the team, and communicate out results to senior leadership.
• Generate high-level project plans with tasks, resources, dependencies, and dates.
• Prepare presentations and communicate findings to management and the broader DoorDash Integrity organization.

We’re excited about you because…

• You bring 4-6 years of professional experience with a Bachelor’s or Master’s degree.
• You are proficient in SQL and Excel and can translate complex data into clear, actionable insights.
• You have strong strategic problem-solving skills, with the ability to operate in ambiguity, structure complex problems, and drive clarity.
• You have experience collaborating cross-functionally with Product, Engineering, Analytics, and other teams to implement change and drive results.
• You demonstrate excellent written and verbal communication skills, and can influence stakeholders at all levels, including executive leadership.
• You have strong program and project management skills, with a track record of scoping, prioritizing, and executing initiatives from 0→1 and scaling them effectively.
• You have knowledge of DoorDash’s products and a passion for our mission.

Nice to haves…

• Trust & Safety domain experience: Familiarity with the safety space, including prior work in Trust & Safety, risk management, or related functions (e.g., content moderation, incident response). Experience contributing to projects focused on protecting users, mitigating risks, or building systems to ensure user trust.
• Vendor management experience: Proven ability to oversee third-party vendors, including monitoring performance against SLAs, ensuring quality of service, and driving accountability. Experience managing external partnerships to achieve operational excellence is strongly preferred.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $98,600—$145,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.