Product Specialist

Hi there! Thanks for stopping by 👋

At NuORDER, our Client Services team plays a key role in welcoming and supporting new customers and partners. As a Product Specialist, you’ll be at the heart of this process - designing and building customized portals that showcase the best of what NuORDER has to offer.

In this role, you’ll help customers unlock the full potential of our platform by understanding their goals, recommending the right configuration, and delivering a portal that’s ready to launch. With your product expertise and eye for detail, you’ll set the standard for excellent onboarding and provide a world-class experience.

If you enjoy problem-solving, working collaboratively, and thriving in a dynamic environment, this could be a great fit for you!

What you’ll do

• Gain a strong understanding of B2B eCommerce, wholesale retailing, and merchandising - and explain how NuORDER helps customers apply best practices.
• Work closely with customer success and implementation teams to learn about customer goals and guide the portal build using their data.
• Analyze and refine data in Excel, while helping customers identify and resolve any data issues.
• Become a NuORDER expert and configure the optimal portal setup for each customer.
• Manage multiple onboarding projects at once, ensuring a smooth and timely launch.

What we’re looking for

• Experience: 2+ years in an analytical, customer service, or technology-related role.
• Strong communication skills in English - you’ll be interacting with clients by phone, email, and virtual meetings (French is a big plus!).
• A genuine love for problem-solving and logical thinking.
• Highly organized, with the ability to prioritize, multitask, and meet deadlines.
• Intermediate to advanced Excel skills - you’ll use it daily (bonus if you know formulas!).
• Quick to learn and adapt to new software programs.

What’s in it for you

We're a global company, and our benefits vary depending on the country you live in. But here's a brief overview of our global benefits:

• Equity options: We grant equity in the form of Restricted Share Units (RSUs) to our employees. Because this is your company, too.
• Parental leave: Caring for a new child is an exciting time for all parents. We’re committed to being inclusive and to support all new parents regardless of their role, gender, caregiver status, country of residence and family circumstance.
• Health & wellness credit: Our Health & Wellness credit can be used in numerous ways so that you feel at your best.
• Career development: We're big on internal moves and new challenges across Lightspeed.
• Time off to volunteer: Our volunteer program is a global initiative encouraging Lightspeeders to use one day off a year to give back to their communities.
• Health apps: Access to professional or coaching services is available to all employees.
• And many more, depending on the country you’re based in!

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Please make sure to apply with a CV in English.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.