Senior Site Reliability Expert

Lightspeed is seeking a Senior Site Reliability Expert to join our Services organization, which is building a common set of services that span multiple products. This includes Financial Services (Payments and Capital), Accounts Services, and the Golf product.

Our SRE team is responsible for the design, build, and operation of Lightspeed’s infrastructure, and for creating the platform that empowers our product teams. The platform covers the full cycle of software delivery, from CI/CD pipelines to highly available, scalable production environments.

What You'll Be Responsible For

As a Senior Site Reliability Expert, you will:

• Initiate and lead efforts to continuously improve our software delivery processes and practices, creating tools that accelerate product development across multi-location teams.
• Develop and maintain robust, self-service platforms for building, deploying, and operating services, with a strong focus on automation, scalability, and cost efficiency.
• Engage with and mentor team members, actively contributing to their professional growth and the team's overall capabilities.
• Use your engineering expertise to influence strategic decisions and advocate for best practices across your business unit, including Infrastructure as Code, monitoring, high availability, disaster recovery, and security.
• Take ownership of the preparation and maintenance of the team's technical documentation.
• Lead incident response, diagnosis, and resolution for critical production issues, and drive blameless post-mortems.
• Proactively monitor system performance and capacity, define and enforce Service Level Objectives (SLOs), and identify and eliminate toil by building robust automation and tooling.

What You'll Be Bringing to the Team

• You are a proven technical expert with a track record of successfully building platforms and tools that solve complex problems and enable other teams.
• You have deep knowledge and practical skills in your domain, and you can effectively apply and communicate these concepts to others.
• You have expert knowledge of major cloud platforms (AWS/GCP), extensive experience with container technologies (Docker, Kubernetes), and strong proficiency with Linux systems.
• You have significant experience with deployment and build tools (e.g., CircleCI, Jenkins, ArgoCD), Infrastructure as Code practices (e.g., Terraform), and various datastores (e.g., MySQL, Postgres, Redis, DynamoDB).
• You are skilled in shell scripting and can read and write code in at least one programming language (Python, Ruby, or Go).
• You demonstrate strong leadership, critical thinking, and interpersonal skills, which you apply to solve complex problems and partner with other teams.
• You are passionate about continuous learning and growth and are adept at mentoring team members to foster their development.

Who You Are

• A problem-solver who isn't afraid to tackle complex challenges.
• A team player and a "bar raiser."
• You have a strong desire to learn, grow, and step out of your comfort zone.
• You have great energy and passion for technology.
• You can express yourself flawlessly in English.
• You have strong interpersonal skills.

What’s in it for you?

Come live the Lightspeed experience

• Lots of autonomy and flexible work culture
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact
• Exposure to modern and proven technology
• All of our work is business-driven
• Development of very high traffic products, used at the global scale
• Opportunity to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed team

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Pension contributions and holiday allowance
• Health and wellness benefit of €400 per year
• Mental health online platform and counseling & coaching services
• Dutch classes & LinkedIn Learning license
• Drinks in the office

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.