Sr. Customer Intelligence Analyst

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Are you a passionate data enthusiast with a knack for unearthing valuable insights? Do you thrive on translating complex data into actionable recommendations that drive business growth? If so, we want you on our Global Customer Intelligence Team! As a Senior Customer Intelligence Analyst, and a vital part of our Marketing department, you won't just be analyzing data – you'll be transforming it into actionable insights that drive significant business impact. You'll analyze various data sources to identify opportunities for increasing customer engagement and frequency, contributing to initiatives that enhance customer experience and business performance. You'll work collaboratively across departments, helping to bring your insights to life.

These are some of the key ingredients to the role:

• Conduct in-depth analyses using engagement, customer, transactional, and external data to uncover actionable insights.
• Translate findings into clear narratives and present them to stakeholders to support data-driven decision-making.
• Contribute to the development and improvement of our statistical models and analytical methodologies.
• Support the evaluation of propositions and campaigns using rigorous statistical practices.
• Collaborate with cross-functional teams (e.g., marketing, product) to implement insights and drive impactful projects.
• Assist in championing the use of customer data throughout the organization.

What will you bring to the table?

• Proven experience in customer analytics, with a demonstrated ability to deliver meaningful insights.
• Solid understanding of statistical concepts and analytical techniques.
• Strong analytical skills with the ability to connect data to business challenges.
• Adept at translating data findings into clear and concise communication for diverse audiences.
• In depth knowledge of relevant analytical tools (e.g., SQL, Python, Tableau/Looker).
• A university degree in a quantitative field such as Statistics, Mathematics, Econometrics, Computer Science, or a related discipline.
• Comfortable working in a dynamic and international environment with a proactive and curious mindset.

At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.