Lead - Account Executive

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees by delivering affordable, user-focused software. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies worldwide—from startups to public companies—that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), all supported by Neo, our underlying platform of shared services.

Lead - Account Executive Role in the Nordics

Job Description

As a Lead - Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the Nordics market. In this role, you will develop new business opportunities and advocate multiple Freshworks product lines that focus on organisations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient, and customer-oriented.

Working hand-in-hand with our marketing team and our business development representatives, you will be especially responsible for the acquisition of new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications.

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer-focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications

• A diploma or Master’s degree is desirable
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
• High degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management
• Experience managing and closing complex sales cycles; being an expert managing sales cycles with 60-90+ days
• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
• Fluent in English and any one of these languages: Norwegian, Finnish, Swedish, or Danish language proficiency is a must
• This will be a hybrid role with 3 days in the office

Benefits

• Life and Permanent disability insurance
• Learning and reading budget of up to €1,000 per year
• 25 days annual Paid-Time-Off (PTO)
• Additional days paid time off (PTO) for every year of service for the first 5 years of your employment
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Commuting Benefits
• Discounted Tax Support Services