Quality Assurance Specialist Beauty

Join a team dedicated to innovation and supply at the right price, with sustainability and quality as guiding stars in product development. Are you ready to contribute your expertise?

From iconic shower foams and luxurious body creams to high-performing skincare and fragrance innovations, every Rituals product is created with love and care. Within the Sourcing, Quality, Regulatory department, you will play a key role in ensuring these products meet the highest quality and safety standards.

As Quality Assurance Specialist for the Beauty category, you take ownership of safeguarding and improving the quality of our products. Working closely with suppliers externally, and Innovation, Sourcing, and Supply teams internally, you ensure that every customer experience lives up to Rituals’ promise of meaningful, high-quality products.

You will:

• Manage and resolve any quality related issues with suppliers, leading non-conformity and CAPA processes from root cause analysis through to preventive actions.
• Review product packaging artworks.
• Review customer feedback, complaints and returns data, and translate this into clear quality KPI reporting and supplier evaluations.
• Act as a central contact for quality topics, guiding suppliers, internal teams, and global sales organisations on standards and procedures.
• Lead continuous improvement initiatives around product quality, safety, and compliance (including ISO standards, GMP, and cosmetic regulations).
• Ensure that packaging and formulation interactions are safe, compliant, and consistent across markets.

This is you:

High on energy, low on ego and always with a sense of humour. You thrive in a dynamic environment, are not afraid to challenge, and love solving complex problems. With strong communication skills, you bring stakeholders on board and translate technical issues into clear solutions. On top of this, you bring:

• 6–8 years of relevant Quality Assurance/Technology experience, ideally within cosmetics, personal care, or FMCG (packaging and/or formulation).
• Proven experience with CAPA management (essential).
• Solid knowledge of GMP, cosmetic regulations and quality risk management tools.
• Strong skills in root cause analysis, supplier audits, and risk assessment methods (e.g. FMEA, HACCP).
• Excellent written and verbal communication skills in English; other languages are an advantage.

Benefits of working at Rituals

• Training, coaching & development opportunities
• Staff discount on Rituals products
• Attractive bonus
• Numerous health & wellbeing initiatives
• Company & team events