Strategy & Program Manager Tooling

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Strategy & Program Manager Tooling

Merchant Operations (MOps) ensures compliance for new and existing customers through first-line teams (CDD, Credit Risk, Fraud, Card Scheme Ops, AML). Evolving customer needs, products, and regulations make compliant journeys complex and our teams require a reliable infrastructure for growth.

The new MOps Enablement team supports this function with tool stack, priority projects and product enablement, empowering them to focus on customers and enhance productivity, growth and operational excellence. One of our goals is to unify the MOps tool stack and boost operational efficiency and data reliability.

As Tooling Specialist, you'll define and execute the strategy for a unified, reliable, data-rich MOps tool stack. You'll collaborate with leaders, subject matter experts and Product Solution teams to understand processes, identify inefficiencies and plan tool standardization and integration.

What you will do

• Tooling Strategy Development: Lead the development of a detailed strategy for a unified tool stack across all MOps teams, translating the MOps Enablement north star into actionable plans.
• Current State Analysis: Conduct thorough assessments of existing tooling, identifying pain points, redundancies, and opportunities for improvement.
• Stakeholder Collaboration: Partner with MOps team leads and individual contributors to understand their daily workflows, tooling challenges, and data requirements.
• Build vs. Buy Decisions: Collaborate with Product teams to evaluate potential solutions, weigh build vs. buy options, and make informed recommendations for new tooling or enhancements.
• Implementation Planning: Develop detailed implementation plans for tooling migrations, integrations, and new tool rollouts, ensuring minimal disruption to BAU.
• Data Reliability and Insights: Ensure the unified tool stack facilitates easy access to reliable data, enabling robust reporting, analytics, and strategic decision-making.
• Performance Measurement: Define and track key metrics related to tooling effectiveness, user adoption, and operational efficiency gains.
• Training and Support: Work with relevant teams to develop and deliver training materials and support mechanisms for new or updated tools.

Who you are

• 5+ years experience in a related strategy and analytics role with preferably 3+ years experience in defining and implementing tooling strategies within Operations or similar environments.
• Strong understanding of data management principles and the importance of data reliability for operational insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.
• Demonstrated ability to analyze complex problems, develop practical solutions and drive projects to completion.
• Proficient in planning, execution, closing, resource allocation, risk mitigation and communication.
• Experience in a fast-paced, high-growth company.
• Familiarity with various operational tools used in operations, customer support, or risk management.
• Experience collaborating with Product and Engineering teams on technical solutions.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.