Technology Partnership Manager

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Reporting to the Head of Global Technology Partnerships (Product & Technology), this role is an evolution of an existing position within our small team.

Working as part of the Technology Partnerships team within the Information Org, you’ll be working with and supporting some great Tech minds, helping them to source new products/services, exploit opportunities from existing partners and also to manage our strategic suppliers.

Location: Hybrid- 3 days a week from our Bristol or Amsterdam office & 2 days working from home

Reporting to: Head of Global Tech Partnership

These are some of the key components to the position:

Vendor Management:

• Build and maintain relationships with strategic IT partners, vendors and suppliers of JET
• Facilitate and maintain relationships between vendors and internal teams across our amazing offices in Bristol, London, Amsterdam, Berlin, Sydney and Winnipeg. This is truly a Global role
• Design and Maintain a structured vendor performance management framework across the Technology vendor portfolio
• Facilitate, host and contribute to Service Reviews, QBRs and other meetings with partners, vendors and some tactical suppliers in the portfolio to ensure excellent service and value for money
• Work alongside the Product & Technology community to build a renewals calendar which can help to shape future conversations, feeding into the category and sourcing strategy

Procurement:

• Work closely alongside internal colleagues (Legal, Finance, InfoSec and the Tech community) to own and troubleshoot any fractious situations or relationships
• Understand Technology roadmap to identify and help to shape a backlog of future requirements, leveraging your suppliers to bring their innovation to the table too
• Awareness of Technology budgets, flagging any in-flight requests for information (RFIs) and requests for proposal (RFPs) that may cause an impact
• Risk Management - if you spot something that doesn’t look right, either commercially or operationally, own the issue and work with stakeholders to mitigate this, in accordance with the JET Risk Framework
• Manage SLAs - help to ensure that both internal and external parties keep their contractual promises and that appropriate remedies are set in place for any breaches
• Develop and track KPIs - Keeping track of these in our Workday Strategic Sourcing platform
• Understanding service levels and how they may impact our business, feeding back any key findings which may help with large contract renewals to the Sourcing team
• Take care of renewals and/or RFPs to make sure JET purchases the best product for the best price

Stakeholder Management:

• Managing your Tech stakeholders and Executive leadership to drive alignment on business and operational topics
• Working with Stakeholders to compile RACI matrices for strategic partners, ensuring compliance throughout the full lifecycle
• Develop regular reports on supplier service and performance whilst keeping your internal customers informed using relevant tooling
• Build and shape a problem tracking solution (using JIRA or similar) to keep tabs on any service limiting issues
• Collaborating with multiple internal functions; Legal, Finance, Procurement and others, offering our expertise when needed

What will you bring to the team?

• Experience in managing Technology vendors in across many disciplines; SaaS, PaaS, software and services
• Contract Management experience is highly desirable; you’ll partner with both stakeholders and our Legal Team to get initiatives across the line and would be expected to perform due diligence with relevant contracts
• Knowledge of different licensing models, TCO, ROI and a good commercial acumen
• Problem management - sometimes things don’t work as planned. You’ll need to take an issue, work through it with your Product & Tech stakeholders, log updates (using JIRA or similar) and see it through to resolution, including working with Finance on any potential recompense
• Understand root cause analysis provided by a vendor and be bold enough to challenge an outcome
• Solid and proven knowledge of modern technology concepts and systems
• Experience working with Agile based frameworks (Scrum, Kanban) - People over Process
• If you’ve worked in detail with cloud management before (for us it’s AWS, although we use Google Cloud Platform and Azure too), that would be an advantage

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.