Client Manager - German Market

Spotzer is a rapidly growing digital marketing business headquartered out of Amsterdam, with global offices in Melbourne and Manila. Our mission is to help small and medium businesses grow through our robust digital marketing solutions which include websites, e-commerce, online advertising, and more. With over 700k digital solutions delivered and over 1M leads generated through our digital advertising campaigns, we are the global leader in providing digital marketing services to SMBs and enterprises.

With the growth in the German market, we are looking for a Client Manager to be a part of our fun and energetic team in Amsterdam on a full-time basis. As a direct point of contact, you will understand the client’s needs and help them grow their business through Spotzer’s digital marketing solutions. You’ll get to work with our talented team of digital marketing experts and develop your skills while helping SMBs grow.

What you will do

• Interact with customers in a professional and friendly manner through various communication channels, such as phone and email, and guide them through their digital transformation
• Understand the client’s business needs and translate this into requirements for their website and digital marketing
• Efficiently oversee and address client inquiries and requests received through incoming and outgoing calls
• Assist customers in understanding our products and services, providing guidance and recommendations as needed
• Upsell digital marketing services and earn commission
• Manage customer and order information in our CRM
• Collaborate with the team, share ideas and best practices to develop and improve our service
• Ensure the timely and successful delivery of our digital products

What you need to succeed

• Fluency in German is essential - our clients are business owners in Germany
• Fluency in English (spoken and written) to communicate with internal stakeholders
• Experience in customer service, support, or relevant role is desirable but not a must
• Experience in sales is a plus but not essential
• Keen interest in digital marketing with an eagerness to learn and grow
• Ability to work flexibly, stepping in to help other team members and clients, and work well with others and take on responsibility in an open team environment
• Ability to manage multiple tasks while maintain sharp attention to detail
• Strong work ethic and team spirit
• Living in the Netherlands or willing to relocate to Amsterdam

What we offer you

• Working in a fun, dynamic, fast paced company
• An attractive compensation package
• 25 days of annual leave (plus a day off for your birthday!)
• Hybrid working model
• National Bike plan
• A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people)
• Friday beers and lots of fun events; from boat parties to Oktoberfest and charity, we have it all!

We have a great culture and truly value working together with open communication. Join our mission to make a positive impact in small business customers lives through our websites and digital marketing solutions.
Spotzer is an equal opportunity employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!