IT Technical Supporter (m/f/d)

Vacancy details

About Infront

Please note that only candidates currently residing in the Netherlands are eligible for this vacancy.

For 25 years, Infront has been helping financial leaders to make smarter decisions, faster. Today we do this as one of Europe's leading providers of market data and software – or WealthTech as we call it. Thousands of wealth managers, traders and other finance professionals rely on our suite of responsive tools powered by rich, reliable data. So they can think freely, move quickly and make confident calls that deliver returns. Together, we make peak performance possible.

At Infront, we emphasize work-life balance through our hybrid model. With nearly 500 team members representing over 30 nationalities, we are proud to foster a culture of diversity and inclusion. We warmly encourage individuals of all backgrounds to apply and be part of our team.

About the Role

As a Technical Support Specialist, you are the first point of contact for employees across all Infront offices in Europe. You play a key role in ensuring a reliable and efficient IT experience for every user.

You handle tasks such as setting up workstations, installing software, and managing access rights with care and attention to detail, always aiming to provide effective and practical solutions.

When an issue requires broader expertise, you know how to navigate the organization to connect with the right people quickly. You also collaborate closely with the Office Automation team to align on tools, standards, and support processes.

Your responsibilities include:

• Installing and upgrading end-user computers based on predefined standards and automation procedures
• Overseeing employee onboarding and offboarding from internal systems
• Hosting training sessions for new employees on internal tools and collaboration platforms such as Jira and Confluence
• Troubleshooting hardware and software issues for end users
• Assisting with a wide range of support topics, including guiding users through setup or issue resolution
• Setting up user accounts and profiles, and resolving password-related issues
• Managing IT tickets using ticket tracking software and monitoring the progress of individual requests
• Documenting processes, installations, standards, and routines to support consistency and knowledge sharing

Who you are

• In-depth knowledge of Microsoft Windows 11
• Strong understanding of end-user computer hardware
• Strong knowledge of Microsoft 365, administration and application support
• Knowledge of Microsoft Entra ID, Intune and Autopilot
• Basic knowledge of Microsoft Server systems (Windows Server 2012 and newer)
• Experience with IT asset management processes
• A continuous improvement mindset and a proactive approach to learning
• Excellent listening and questioning skills, with the ability to confidently interact with users to identify issues and explain solutions clearly
• A collaborative attitude and strong team spirit
• Solid problem-solving, communication, and organizational skills
• Business fluency in English

Company

Infront Financial Technology B.V. (NL)