Communication Partner

Meeting & Understanding Customers

Communication Partner at IKEA

The IKEA vision is to create a better everyday life for the many people, and we know that it requires great communication to reach that vision.  So, are you an experienced communication professional with passion for communication and engagement for co-workers and retailers? Then keep on reading, this might be your chance to come and join our journey! 

About the job 

As a Communication Partner, you take the communication direction and bring it to life in your focus area. Your tactical skills and hands-on communication abilities make you an invaluable communication coach, as well as a pragmatic partner. You enable colleagues to use communication in the best ways to reach their desired business results – and you make sure they can measure the impact and improve the next time around, too.  

This role is dedicated to the Leadership Area of Retail Experience, in Retail Concept. Within this assignment you will contribute with anything from communication planning, to stakeholder management, to communication competence development, to channel strategy, and you are part of the Retail Experience Management team. Above that, you will of course be collaborating with your communication colleagues across Retail Concept. 

You’ll be working in a collaborative and supportive environment that encourages new ideas. If you are a person who sees opportunities and has a strong make-it-happen attitude, then you might be the person we are looking for. This means that you will: 

• Develop and implement communication plans for co-worker and retailer target groups, aligned with Inter IKEA Group's corporate direction, the Retail Concept priorities, as well as the assignments of the Leadership Area of Retail Experience.
• Find ways to create co-worker and stakeholder engagement and trust.
• Coach and support leaders to lead with communication.
• Plan, produce, and publish content on different communication platforms, promoting the engagement of target groups, as well as ensuring consistency and clarity.
• Be an active partner within driving the communication agenda forward, and proactively helping the Retail Experience team to continuously improve the impact of their business.
• Work closely together with many stakeholders within the communication function across Inter IKEA Group and with the IKEA retailers.

In Retail Experience, you will be working with topics such as:

• Our IKEA Retail Strategy
• The IKEA Growth plan
• Our retailer good ideas magazine “IKEA Ideas”
• The topics of the Commercial, Customer Experience and Engagement teams
• Customer meeting point formats
• IKEA Concept description and performance review

About you 

In the role as Communication Partner with a focus on the Leadership Area of Retail Experience, you have a strong passion for communication; you support the business in developing the business and people, through driving awareness and engagement, creating communication plans and deliverables, always with simplicity in mind. You have the desire to mentor and coach others, by supporting and developing their communication skills.

You possess a good understanding of working with tactical communication planning as well as execution, and you know how to make communication support and increase the impact of a business agenda.  It is great if you have a good idea how retailing within IKEA works.

Qualifications

To be successful in this role, the following knowledge, skills, and experiences are valuable:

• Proven experience of communication within a global corporate environment, with proficiency in utilizing various communication tools and platforms.
• Ability to make complex information simple to understand for all audiences within the organisation.
• Excellent communication skills, with an eye for detail.
• Strong written, visual, and spoken communication skills and the ability to communicate in an inspiring way, in line with the IKEA tone of voice.
• Up-to-date knowledge on digital communication channels
• Strong project management skills with a creative mindset and a wish to deliver with excellence.
• Ability to build trust and strong working relationships across a diverse group of people.
• Self-starter with a pioneering spirit; able to take ownership.
• Experience in change management.
• Hands-on approach, capable of quickly switching between strategic, tactical thinking, and operational work.
• Understanding the key target group for Retail Experience; the IKEA retailers.
• Experience of working in a Management team.

More Information

This role is full-time (40 hours per week) and preferably based in Delft, Netherlands. This role sits in Retail Concept Communication, Enabling Functions and reports to the Retail Concept Communication Manager. 

If you have any questions about the role, please connect with Ylva Magnusson, Communication Manager (ylva.magnusson3@inter.IKEA.com).

In case there are any questions about the recruitment process, feel free to reach out to Charlotte Blom, P&C Generalist (charlotte.blom1@inter.IKEA.com).