Business Development Manager (e-Commerce)

Strategy and Process Development

• Develop and implement a comprehensive e-commerce strategy tailored to key customer segments.
• Establish flexible and differentiated processes to support top-tier and cost-sensitive customers, while adhering to pricing guidelines.
• Collaborate with sales and technical service teams to enhance e-commerce offerings and enable them to effectively meet customer needs.

Profitability and Growth Management

• Analyze and maintain the profitability of the business, ensuring both revenue and margin growth.
• Utilize tools such as Power BI, C4C, and other analytics platforms to make data-driven decisions and adjust strategies as needed.
• Provide detailed reports and updates on performance to regional leaders in the Americas, EMEA, and APAC.

Customer Collaboration and Market Insights

• Build strong relationships with the commercial team to stay informed of the latest customer feedback and voice-of-customer insights.
• Work closely with customers to understand their needs and translate these insights into actionable business strategies.

• Cross-Regional Engagement
• Collaborate with international teams to align global e-commerce strategies while addressing region-specific challenges and opportunities.
• Travel to other regions as required to deploy strategies, strengthen relationships, and provide hands-on support to the commercial team.

• Analytics and Strategic Planning Support
• Provide analytical insights to support budget, strategic planning, and operational planning processes.
• Develop metrics and KPIs to track aftermarket growth and optimize performance across all regions.

Education and Experience Requirements

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field (MBA preferred).
• Minimum of 8 years of experience in business development, or marketing, preferably in the industrial (aftermarket) segment.
• Proficiency in data analysis tools (e.g., Power BI, C4C, Excel) and the ability to derive actionable insights.
• Strong understanding of pricing strategies and customer segmentation in aftermarket sales.
• Exceptional communication and interpersonal skills, with the ability to collaborate across international teams.
• Proven ability to develop and execute strategies that drive both revenue and profit growth.
• Willingness to travel globally to support business objectives.
• Proficiency in MS Office applications, SAP, and other relevant business software.

Preferred Skills and Abilities

• Strategic thinking and execution
• Strong, demonstrated organization skills
• Good communication and presentation skills
• Ability to understand commercial and competitive dynamics
• Be able to collaborate with all levels of people in the organization
• Customer-centric approach
• Results-driven Leadership
• Cross-functional collaboration
• Adaptability in a global environment

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Travel - Minimum of 30% in US, Asia and Europe

About Us

At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.