Community Advising Intern

Are you looking for an internship at one of Europe’s most exciting companies and meet new people from all over the world?

Your Mission Should You Choose To Accept It…

As our Community Advising Intern you are responsible to coordinate complex/bigger booking requests for all our locations. You are the TSH specialist and you know how to tell the TSH story, sell the TSH concept, products, and services to all guests & members to make them returning guests & members by delivering the best TSH experience. You identify market opportunities and know how to turn these into commercial results. You have an open mindset and always available with a friendly (digital) smile to meet all the needs of TSH communities and the questions of random strangers. This is next level guest services and support: You love to connect, engage, and recognize our guests all while making every interaction a memorable one. It is because of you every guest will become a raving fan of TSH! We're looking for someone to join our team for a period of 5-6 months, starting in September.

In Case You Do Not Know Who, We Are (ahem):

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do

• Take enquiries and bookings via various channels
• Execute financial handlings such as sending out, checking and raising invoices
• Prepare arrival information with completed final and accurate details for our local colleagues, to ensure the best experience for our guests
• Work with our Hotel Management Systems (Mews, Pxier and Event Temple), Zendesk, Salesforce and our other main systems
• Advise our guests on the services and products TSH has to offer
• Respond to inquiries via email, telephone and other channels regarding reservations, hotel information and guest concerns
• Resolve guest’s challenges & complaints in a quick, efficient manner to maintain the guest satisfaction and quality of our service
• Assist & help co-team members in servicing the guests during peak moments
• Support our local operations team, to deliver unforgettable experiences for all our guests

Who You Are

• You’re a student – you must be enrolled in a university!
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business;
• Hospitality-minded with an enthusiastic and open approach, with affinity and interest in sales and customer experience/support;
• Flexible; we also work in weekends (and evenings);
• Enjoying receiving and taking responsibility and you can work independently;
• Someone who enjoys working and learning in an ambitious, informal and international environment;
• Have no holiday plans during your internship;
• Excellent interpersonal and communication skills;
• Ability to work in a fast-paced team environment;
• Fluent in English (mandatory), as well as Dutch or German or Italian or French or Spanish;
• Comfortable in an ambitious and informal working environment;

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy. 
• On the job coaching and guidance. 
• Monthly compensation for your internship (please note that travel costs are not reimbursed). 
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. 
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change. 
• A first glimpse into the world of Hospitality with one of the most innovative players in the market. 
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?  
• A wonderful workplace to call home with, dare we say it, fun colleagues. 

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.