Client Success Manager IT

We offer you an Ocean of Possibilities. Join our family.

We’re everything ship. Are you?

What we’re made of. We’re made for ships. To design them, build them, finance them and care for them throughout their life. Defined by our values of stewardship, craftsmanship, fellowship and entrepreneurship, we’re everything ship. We’re on a mission to help our clients harvest the oceans of possibilities presented by our waters – for the generations to come. To achieve our goal, we need people who share our vision and drive.

At Damen Digital Solutions, we provide data-driven software solutions for shipowners, enabling them to operate their vessels more efficiently and achieve their sustainability goals. With Damen Triton, we analyze operations and report on performance, offering insights into fuel consumption, emissions, and route optimization. This helps shipowners make their fleets more sustainable and profitable.

The Role: As a Client Success Manager, you will focus on clients of Damen Digital Solutions, internal and external Damen customers. Your responsibilities will include supporting users in configuring Damen Triton to meet their needs, explaining Damen Triton through training and introduction sessions, and organizing feedback loops with our sales and development teams. You will play a central role in the Damen Triton user experience by providing broad support to clients. You will act as the link between technical development teams, project managers, sales managers, and customers. You will advise the management and IT team about customer needs. You thrive on taking the initiative to improve our customer support activities. As a Client Success Manager, you should excel in communication and relationship management. While it’s good to have an interest in digitalization, ICT, and the shipping industry, your communication skills are the most important.

Key Accountabilities:

• Organizing and executing configuration and introduction meetings with customers.
• Setting up feedback loops with customers and our technical teams.
• Building customer relations by supporting them in using and configuring our digital products.
• Determining customer requirements and relating these to the Damen Digital Product Portfolio.
• Increasing retention rates on Damen Triton services.
• Setting up and (partly) executing training & education methods for customers.
• Supporting our marketing team in effective communication and promotion activities.
• Controlling the subscription planning and status via our ERP tooling.

Skills & Experience: We’re looking for pioneers who dare to innovate and take ownership. To be successful, you bring:

• Experience with a commercial mindset.
• Able to advise the management and IT team about customer needs.
• A good understanding of data platforms or digital products and services.
• The ability to educate and motivate customers in their digitalization journey.
• The ability to translate customer needs to existing solutions.

What We Offer: We want to make sure you are happy in your role, so we will support you to develop yourself in this position. We are a growing organization where innovation is the driving force. Entrepreneurship is in our DNA, and that's why we continue to grow and innovate and offer plenty of opportunities. All you have to do is grab them.

• 42 Annual holidays (27 + 13 ADV + 2 compensation).
• Personal guidance, freedom, varied work and a work environment where your opinion counts.
• An excellent benefits package tailored to your experience and education level.
• A dynamic international working environment focusing on technology and innovation.
• Working from home possible 1-2 days a week.
• An active social environment in terms of business culture, events and sports.

If you feel you share our values and passion, then we’d like to see what you’re made of. Who knows – maybe we’re made for each other? Get on board!

Why Damen?

Damen has 35 shipyards on five different continents and operates in more than 100 countries. We are still growing and that gives you options. You contribute to this growth while benefitting from the diverse development and career opportunities that our company offers. We will continue to challenge you. With our extensive portfolio of products and solutions you will never get bored and never stop learning. We offer you a world of possibilities. Working at Damen means contributing to the highest quality in shipbuilding, with an eye to the future and future generations. We want to make the world a better place by becoming the most sustainable maritime solution provider. For that, we need you. Become part of our family.

About Us

We are Damen. We’re a family company that has been building ships for almost 100 years. However, our focus is not on the past, however – we’re looking forward. Our ambition is to become the most sustainable and connected maritime solutions provider there is. To achieve this, we combine digital technology with our philosophy of standardised shipbuilding to offer a portfolio of services that takes care of vessels throughout the entire lifecycle. Working at Damen offers the best of several worlds. Active in more than 100 countries, with over 30 shipyards, we are internationally renowned for quality. And we are still growing, still innovating. Which means we will continue to challenge you. You will never stop learning, and you will never get bored – we promise you that. We offer you an ocean of possibilities. Join our family.

Email:

leon.joziasse@damen.com