KYC&FC Quality Assurance Officer

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

In 2022 and 2023, we started the transformation of our organization to a One Bank operational model. For KYC & FC, this means moving to an integrated organizational design focused on uniform and efficient processes, single points of responsibility for the group, improving the quality of our processes and ensuring continuity within the entire group.

For the Risk Control, Quality Assurance and Training team, we are looking for a professional who, as

Quality Assurance Officer (32 - 40 hours per week)

helps improve the quality of the processes and customer files focused on CDD, Sanctions, Customer Activity Monitoring and Fraud.

You will help us 'change finance to change finance', by developing, improving, implementing and executing our KYC & Financial Crime QA Framework. For the team, we are looking for someone who can perform the work for our office in Belgium, among others.

In this role you will:

• Autonomously perform quality assurance activities related to all financial crime processes, with an emphasis on CDD, Sanctions, Customer Activity Monitoring and Fraud, with a focus primarily on the Belgian industry
• Identify and report instances of non-compliance with KYC and alerts policies and procedures and escalate issues as necessary
• Ensure findings are communicated to colleagues in a supportive manner, taking into account development needs, as necessary
• Contribute to proposals for improvements to existing processes and policies to ensure Triodos Bank continues to meet regulatory requirements, and where necessary identify gaps in non-compliance
• Perform delegated activities to support the identification and evaluation of risks, issues, dependencies and the design of solutions to mitigate them
• Support the Team Leader in collecting, preparing, analysing and finalising reports for submission to relevant risk forums and committees with a focus on topics of specific relevance to the Belgian sector

Profiel

What do you bring?

Your unique potential and your values ​​are what matter most to us. We are looking for people who are self-aware and think holistically, always aware of their impact on society, the environment and the economy.

To be successful in this role, you should have:

• A Bachelor’s or Master’s degree, preferably in Law, Criminology, Business Economics or equivalent experience
• Relevant subject matter expertise in KYC and financial crime, where you have experience coordinating deliverables
• Experience in providing training, coaching and feedback with a track record of improving quality standards within an operational environment
• Proficient in the collection and use of management information data
• ACAMS (or equivalent) qualification in financial crime or the willingness to complete this within the first 12 months of your role
• A passion for crime fighting and a strong customer focus
• Excellent oral and written communication skills
• In addition to Dutch, fluent French speaking and writing is also desirable
• Excellent command of English
• Demonstrable affinity with Triodos Bank's mission and values

Wat we bieden

What we offer you

An inspiring work culture

• Find a sense of meaning in your work.
• Create positive energy and impact with your co-workers.
• Build mutual trust and respect in working relationships.
• Enjoy fulfilment at a professional and personal level.

A comfortable working environment Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues. One of the interesting facts about it is that we can completely take the building apart and move it to a new location.

And of course, great remuneration and working conditions

• A salary appropriate to the position, our remuneration policy and your experience.
• An attractive pension policy.
• A mobility card (including free private travels).
• Flexible working hours and the opportunity to work from home.
• Reimbursement of a company bicycle to the max of € 1,500.
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days.
• Extra leave to contribute to voluntary work.
• A range of education and training opportunities.
• The option to join our collective health insurance.
• A working from home allowance per home office day.
• Suitable home office equipment up to € 750 every 5 years.

Sounds interesting? If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome and our culture is built with human dignity at its core. We believe in equity and diversity, and we know how valuable everyone’s individual perspectives are. We strive to create an environment in which all co-workers and our broader community can feel safe and included.

The closing date for applications is: 19.06.2025

If the role interests you but you still have some questions, please connect with us. If there are any additional adjustments you may need during the application process, please email: [email protected], or [email protected].

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply

Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain. Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets. Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society. We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change. We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.