HRIS Business Analyst (SAP SuccessFactors)

We are the creator of drinks. We take great pride in creating world-class beverages, partnering with top retailers and brands across Europe, North America, and Australia to produce drinks that you love and drink every day.

Are you passionate about providing quality support and making a real impact? Do you enjoy turning HR business needs into smart, functional solutions? If you are seeking a dynamic opportunity to combine HR data analysis, support and projects, this could be the perfect role for you.

In this role you will be part of an international and agile HR team. The great part of this role is that you will have the chance to make a real impact. The HR team consists of a team of generalists and specialists, all based in our regional and group headquarter in Rotterdam. We are all working together in close collaboration and alignment to give our Refresco colleagues the best HR service, giving them the tools to be successful in their work. We are currently looking for our new:

HRIS Business Analyst (SAP – SuccessFactors)

We are seeking a motivated and detail-oriented HRIS Business Analyst to join our growing HR team. In this role, you will play a vital part in supporting our SuccessFactors (employee central, recruitment and onboarding, talent management, performance and goals, rewards) and ensuring the accuracy and integrity of our employee data. You will be working within a fast-paced environment in exciting fast-growing company. You will have the opportunity to learn from experienced professionals and contribute to the optimization of our HR processes through technology. You will be reporting directly to the HRIS Manager and collaborating with our SAP SuccessFactors support partner.

The position:

In this position you will have the chance to delve into an exciting role with three important pillars: HR systems support and business analysis, master data management and projects. Below the tasks and responsibilities:

• Provide Tier 2 support to local Key Users for our SAP SuccessFactors system, resolving issues and answering questions. If Tier 3 support will be needed, you will need to forward the case to our support team (external partner).
• Monitor, triage, and resolve HR system support tickets efficiently and effectively.
• Analyse HR business processes to identify areas for improvement and increased efficiency.
• Assist in user acceptance testing (UAT) for system upgrades, enhancements, and new implementations.
• Document procedures and create knowledge resources (e.g., FAQs, user guides) to empower Key Users and promote self-service.
• Design, implement, or adjust existing reporting or dashboards using People Analytics Stories
• Manage HR master data within SAP SuccessFactors, ensuring compliance with established governance policies.
• Oversee data entry processes and conduct regular audits to maintain data accuracy, completeness, and consistency.
• Collaborate with cross-functional teams (e.g., IT, Payroll, HR Operations) to ensure seamless data integration across systems.
• Be involved in new projects and upgrades.

About you

We’re looking for an organized and proactive HR Officer with the following qualifications and attributes:

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.
• At least 2 years of experience working with HR systems, preferably SAP SuccessFactors.
• Excellent written and verbal communication skills in English are required.
• Understanding of HR processes and data.
• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Proactive, eager to learn, strong analytical and problem-solving skills and a team player.
• Experience in SAP modules like PMGM, recruitment or especially in Employee Central will be considered as a plus.
• Prior experience with SAP SuccessFactors modules (e.g., Employee Central, Recruiting, Onboarding, Performance & Goals) – is a plus!
• Experience with reporting and data analytics tools.

What we offer:

• A competitive reward package, including bonus eligibility;
• A collaborative, international, and commercial environment where you can make a meaningful impact;
• Opportunities for continuous professional development and growth;
• A dynamic team culture that values integrity, efficiency, and open communication;

Do you want to see your drinks on every? Do you want to join our exciting journey?

About Refresco

Refresco is a very dynamic organization. Slightly over 155 people work at the head office in Rotterdam, versus more than 14,000 employees elsewhere in the world. Confidence in the strength of good, local teams is a hallmark of Refresco's approach to the business. The teams make decisions in close collaboration with the central team but have a large sense of ownership choosing the best approach for their local market.

The desire to continue growing is reflected across every layer of the organization. This translates into an extremely enterprising group of people who are constantly setting new things in motion and really want to make an impact. A focus on personal growth and development is a priority at Refresco. Refresco is a dynamic, ever growing and changing business which shows fast and strong organic growth, further fueled by an active and successful strategy on Mergers & Acquisitions.

We are a global independent beverage solutions provider for retailers and Global, National and Emerging (GNE) brands in Europe, North America and Australia. We combine production of retailer brands and contract manufacturing for branded beverage companies on an effective multiuser production platform that benefits from scale advantages and additional services. Our production platform covers over 70 manufacturing sites in Europe, Australia, US, Canada and Mexico providing customers with close proximity and reliable service across geographies. Our global supply chain expertise and local innovation capabilities offer an almost unlimited variety of soft drinks, fruit juices and other beverages, manufactured to individual customer specifications and requirements.

Refresco is van mening dat het principe van gelijke kansen fundamenteel is voor de waarden van ons bedrijf. Ons doel is om alle werknemers een rechtvaardige en eerlijke behandeling te bieden. We discrimineren niet op grond van geslacht, leeftijd, handicap, burgerlijke staat, huidskleur, ras, religie, etnische afkomst, seksuele geaardheid of geslachtsverandering.