Systems Engineer Technical Service Desk

How do you make our customers happy?

Operating a retail tech platform at scale is a huge responsibility. With over 13.7M customers and 50K+ partners, Bol. is trusted to deliver reliable services 24/7. Behind the scenes, thousands of applications run across complex cloud and on-prem environments—processing terabytes of data and millions of network operations every single day. To keep it all running smoothly, we rely on a central support team backed by subject matter experts from our product teams. This is where you come in. Join us to support a highly dynamic development environment, enable rapid innovation, and ensure engineers can build, deploy, and scale with confidence.

What you’ll do as Systems Engineer Technical Service Desk

As the first point of contact for 1,000+ developers, you’ll tackle complex technical issues across our stack—from cryptic Kubernetes errors to cloud database quirks—using your deep infrastructure expertise and problem-solving skills. You’ll own issues end-to-end, whether resolving them yourself, mobilizing experts, or guiding users to documentation.
This isn’t just firefighting—it’s about enabling innovation. By keeping our platform running smoothly, you empower developers to build the future of retail—without a hitch.

You’ll:

• Troubleshoot a broad range of issues across our platform stack
• Support engineers in setting up non-standard configurations while ensuring compliance
• Know when to dive deep, when to point to documentation, and when to escalate
• Collaborate with developers and SDMs to escalate complex issues—while maintaining ownership
• Document solutions, share knowledge, and improve support processes
• Learn and grow fast thanks to the diversity of challenges and technologies you’ll encounter

Yes, the learning curve is steep. But it’s also incredibly rewarding—especially with your team by your side.

You’re expected to be familiar with:

• Expertise in Linux, Kubernetes, Infrastructure as Code (Puppet, Terraform).
• Experience with cloud platforms (GCP/AWS/Azure) and databases (PostgreSQL, Oracle).
• Knowledge of networking (NAT, firewalls, routing) and monitoring tools (Prometheus, Grafana).
• Understanding of CI/CD, security principles, and scripting (Bash/Python).

Bonus points if you also bring:

• Experience with automation tools
• Familiarity with ticketing systems and incident management
• Certifications like GCP Associate Cloud Engineer or Certified Kubernetes Administrator (CKA).

Why you can make a difference

You bring clarity to chaos. You understand developer pain points and resolve them with empathy and precision. You communicate clearly, document thoroughly, and bring structure to the messiest situations.

You’re the kind of person who:

• Takes ownership and follows through
• Thrives in a fast-paced, ever-changing environment
• Enjoys helping others grow and sharing knowledge
• Brings order through process and proactive improvement

Easy does it You prefer a super-stable setting over a more dynamic one

Single minded You want to highly specialize: learning about all sorts of tech, is not your thing

Ssssssh You aren't looking forward to talking with developers directly

• Big Tech Fan You love discovering new tools, platforms, and technologies.
• Developer Ally You enjoy helping developers—and they know you’ve got their back.
• Knowledge Sharer You don’t just solve problems—you make sure others can, too.

This is where you’ll land

You’ll be part of one of the most recognizable tech platforms in the Netherlands and Belgium. At Bol, we help over 13.7M customers and 50K+ partners make their retail dreams a reality. We’re constantly evolving, improving, and scaling. We’re proud of our impact—and excited about what’s next.

Ready to join a team that values collaboration, curiosity, and operational excellence? Let’s talk.