Claim Manager

ABOUT US

Get on board with Damen Naval, along with more than 1,200 professionals based in The Netherlands, Romania, and Germany. We are the naval division of the family-owned Damen Shipyards Group which employs 12,000 professionals globally. Damen Naval designs and builds advanced naval vessels for customers all over the world. With a passion for technological innovation and sustainable solutions, we continue to push the boundaries in naval shipbuilding. You can be part of our team! Are you ready for duty?

THE ROLE

As the Claim Manager at Damen Naval you play a pivotal role in managing incoming and outgoing claims related to our shipbuilding projects. Collaborating closely with internal and, when required, external stakeholders, the Claim Manager contributes to the development of strategies for claim prevention and resolution. As the owner of processes and tools, you act as a facilitator, advisor, and expeditor, driving progress in claim handling and closure. Additionally, the Claim Manager provides hands-on support in individual cases, guiding, challenging, and ensuring proper documentation in close coordination with the 'Claim Owner.' This position is essential to maintaining efficiency and ensuring seamless claim management within complex naval projects.

KEY ACCOUNTABILITIES
In this role, your responsibilities will include:

• Manage claim processes across stakeholders, including customers, suppliers, and internal teams, in alignment with Procurement, Subcontract Management, Project Management, and Legal.
• Oversee the end-to-end handling of incoming and outgoing claims, ensuring timely and effective cooperation with internal stakeholders.
• Provide strategic input and support for negotiations with suppliers, subcontractors, and customers to protect and enhance the company’s commercial position.
• Drive proactive claim management by identifying opportunities for improvement and strengthening the company’s position in collaboration with key stakeholders.
• Expedite the collection of critical information from internal teams to ensure complete and accurate claim case files.
• Maintain and enhance claim databases, tools, and processes while contributing to continuous improvement initiatives, including Lessons Learned and training activities.

SKILLS & EXPERIENCE
We are looking for candidates with the following qualifications:

• At least 5–10 years of relevant experience in claim management within the naval, offshore, or large-scale industrial sectors. Background in shipbuilding or defense projects is highly advantageous.
• Bachelor's or Master's degree in business administration, engineering, law, or another relevant discipline.
• Proficient understanding of claim management processes, contract management, and legal aspects related to claims. Familiarity with tools and databases used for claim tracking and documentation.
• Strong ability to identify, assess, and mitigate risks, as well as drive proactive and strategic claim management.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across internal teams and external stakeholders.
• Excellent command of Dutch and English, both written and verbal. Proficiency in additional languages, such as German, is a plus.
• Willingness to travel occasionally to various project sites and supplier locations as required.
• Excellent references, as a security screening is part of the hiring process.
• Permanent EU citizenship and passport are both required. Candidates with EU (work) visa or with both an EU and non-EU nationality and/or passport are not eligible in accordance with the requirements imposed by the military nature of our projects.

WHAT WE OFFER
At Damen Naval, we highly value our employees, and we will support your professional and personal development. We also provide our employees with:

• A competitive salary and 8% holiday pay.
• 27 holidays and 13 ADV days.
• Travel allowance of 23 cents per kilometre.
• PME-pension arrangement with an employer contribution of 60%.
• Profit sharing based on company results.
• Flexibility to work from home up to two days a week.
• Additional benefits including a bicycle plan and company fitness.

Why Damen?

Damen has 35 shipyards on five different continents and operates in more than 100 countries. We are still growing and that gives you options. You contribute to this growth while benefitting from the diverse development and career opportunities that our company offers. We will continue to challenge you. With our extensive portfolio of products and solutions you will never get bored and never stop learning. We offer you a world of possibilities. Working at Damen means contributing to the highest quality in shipbuilding, with an eye to the future and future generations. We want to make the world a better place by becoming the most sustainable maritime solution provider. For that, we need you. Become part of our family.

About Us

We are Damen. We’re a family company that has been building ships for almost 100 years. However, our focus is not on the past, however – we’re looking forward. Our ambition is to become the most sustainable and connected maritime solutions provider there is. To achieve this, we combine digital technology with our philosophy of standardised shipbuilding to offer a portfolio of services that takes care of vessels throughout the entire lifecycle. Working at Damen offers the best of several worlds. Active in more than 100 countries, with over 30 shipyards, we are internationally renowned for quality. And we are still growing, still innovating. Which means we will continue to challenge you. You will never stop learning, and you will never get bored – we promise you that. We offer you an ocean of possibilities. Join our family.