Temporary programme assistant MSc programmes & Exchange Office – 1.0 FTE

Introduction

Make an impact and contribute to quality education, providing valuable support to our MSc & Exchange programmes, students and teaching staff.

Job description

Your tasks include the following:

• General administrative support to MSc Programme Management & Exchange Office
• Contribute to preparation of a variety of educational activities such as course registrations and enrollments, supporting CEMS-programme, processing learning agreements for exchange and thesis co-ordination.
• Creation and preparation of student communication materials
• Handling ad hoc student and instructor email correspondence and assistance, answering e-mails from the Exchange inbox
• Organisation of student social- and orientation events and seminars
• Database entry and updates
• Data collection and preparation of reports and quality assurance material
• Creation of certificates, grade lists and transcripts
• Screening applications for in and outgoing exchange
• Processing partner school information in various platforms
• Website updates
• Support for Programme Committee activities

Job requirements

Your qualifications

• Minimum Dutch hbo or equivalent
• Minimum two years in a similar role as administrative assistant or programme assistant
• Excellent command of English and Dutch (both minimum CEFR level C1, speaking and writing)
• Generally good communication skills (speaking and writing)
• Advanced knowledge of and experience with the MS Office suite (especially Outlook, Word, Excel, and PowerPoint)
• Client-focused mindset with a demonstrated history of customer-oriented experience
• Strong organisational skills
• Affinity and experience with administrative processes, databases and analytic IT tools
• Ability to understand and balance micro- and macro-processes

Your competences

• High level of accuracy and detail-orientation
• Ability to deal with a busy, dynamic working environment, as well as unexpected, new challenges
• Optimistic and strong problem-solving attitude and ability
• Strong sense of initiative-taking and high degree of responsibility for and pride in own work; a “get-the-job-done” attitude is a must
• Service orientation and diplomatic attitude (toward students, colleagues, and external parties)
• Team orientation, but also able to work well independently and with little daily or task-specific supervision
• Willingness and ability to learn
• Affinity with international environments
• Affinity with (higher) education

Employment conditions and benefits

We offer you an internationally oriented and varied job in an enthusiastic team, with excellent working conditions in accordance with the Collective Labour Agreement for Dutch Universities (CAO-NU).

The start date of this position will be as soon as possible, and you will be based at Campus Woudestein at Rotterdam School of Management, Erasmus University (RSM). This position is for 1 fte. The salary is dependent on your experience and knowledge and ranges from a minimum of € 3.218 to a maximum of € 4.298 gross per month, scale 8 on a fulltime basis (38 hours), in accordance with the CAO-NU. The contract is offered for a period of one (1) year and can be converted into an employment contract for an indefinite period if you prove to be suitable to continue in the same position and if the financial and/or organisational circumstances remain the same.

Everything else we offer, you can find below:

• Everything you need for a good work-life balance: the option to work from home in consultation with your manager, 41 days of paid leave with a 40 hour contract, 8% holiday pay and an 8.3% end-of-year bonus, and a significant discount on a subscription for our on-campus sports centre.
• Sustainable, inclusive and diverse work environment with an open culture, where you can be yourself and we pay attention to each other and to the world around us. Make the most of our bicycle budget, or join networks such as Young@EUR, FAME or QuEUR.
• Time and space for your development in the broadest sense: development days and a personal career budget and free access to our university library.
• Good pension with ABP that EUR contributes 2/3rds towards, discounts on various collective insurances with Zilveren Kruis Achmea, Loyalis, and Allianz, and compensation for travel, working from home and home internet use.
• Are you currently combining your job with parenthood, or do you want to do so in the future? EUR offers partially paid parental leave and fully paid additional birth leave for partners, and our campus features a daycare (daycare not paid for by EUR).

Please note that the Erasmus University Rotterdam (EUR) offers all employees an annual personal career budget which can be used to advance your skills and competences. There are lots of training, development, and coaching opportunities at EUR too.

Employer

Erasmus University Rotterdam (EUR) is an internationally oriented university with a strong social orientation in its education and research, as expressed in our mission ‘Creating positive societal impact’. EUR is home to 4,100 academics and professionals and almost 33,000 students from more than 140 countries. Everything we do, we do under the credo The Erasmian Way – Making Minds Matter. We’re global citizens, connecting, entrepreneurial, open-minded, and socially involved. These Erasmian Values function as our internal compass and create EUR’s distinctive and recognizable profile. From these values, with a broad perspective and with an eye for diversity, different backgrounds and opinions, our employees work closely together to solve societal challenges from the dynamic and cosmopolitan city of Rotterdam. Thanks to the high quality and positive societal impact of our research and education, EUR can compete with the top European universities.

Faculty / Institute / Central service

Rotterdam School of Management, Erasmus University (RSM) is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers.

RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities and nationalities.

Department

This is interesting for early career high potentials, to develop themselves and their project skills in a top 10 mission-driven European business school.

The department, situated on the fifth floor of the Mandeville Building on Erasmus University’s Woudestein Campus, is headed by three Cluster Leads and consists of several teams in programme management, recruitment and admissions, study advice, business intelligence, exchange office, examination board support, and a career centre.

Our MSc Programme Management team supports the educational processes of around 3,000 international students in 14 Master of Science programmes. You will be part of an international, diverse team with currently 8 direct colleagues, and will also have contact with students, teaching faculty, neighbouring teams and occasionally external parties.

The Exchange Office supports both incoming and outgoing students. The team consists of 4 direct colleagues who all are -like the MSc team- in contact with students, teaching faculty, neighbouring teams and occasionally external parties. We work hybrid (online and on-campus) and have fixed office day for each programme manager. For colleagues working 4 or more days, 2-3 day presence in the office is required. A notebook computer and accessories will be provided.