Account Manager

Account Manager Opportunity at Prioticket

About our team

Our team is a colorful blend of talents from all corners of the world. It all started in 2015 in the heart of Amsterdam, with a small group of dreamers. Fast forward, and we've become a dynamic, globally-connected family. We're on the front lines of revolutionizing the travel industry, empowering leading travel organizations with our groundbreaking booking and tech platform. Together, we're making travel an unforgettable experience, smooth and meaningful.

About the role

Are you ready for an exciting journey as an Account Manager? We're on the lookout for someone who loves building long-lasting client relationships and making clients genuinely happy. In this role, you won't just work with clients; you'll be their guide, their supporter, and their educator. You also have a knack for project management and enjoy taking the lead. By keeping an eye on timelines, tracking project progress, and making sure clients' expectations are met, you'll be the driving force behind your clients' success. If this sounds like your kind of adventure, we'd love to have you join our team!

Objectives of this role

1. Serve as the main point of contact in all matters related to client concerns and needs.
2. Build and strengthen client relationships to achieve long-term partnerships.
3. Formulate and action implementation plans for new clients.
4. Develop a thorough understanding of our products and service offerings.
5. Craft personalized account strategies, as unique as our clients.
6. Maintain accurate client records, keeping track of project progress, support tickets and all client related tasks.
7. Work with product and development teams for new features the clients you manage may require.

Responsibilities

1. Handle inquiries and requests from customers and address their needs.
2. Offer valuable insights to clients, helping them unlock the full potential of our products.
3. Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
4. Meet regularly with other team members to discuss progress and find new ways to improve business.
5. Generate progress reports for clients and senior leaders within the organisation.
6. Work hand-in-hand with a diverse array of stakeholders, both inside and outside our company.
7. Be the voice of the clients you manage throughout our organisation by collaborating closely with our sales, support, and product teams.
8. Dive deep into understanding what clients truly desire.

Required skills

• Professional experience of three years or more in a customer facing role (sales, operations or customer service role).
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written, and verbal communication skills and you're an exceptional listener.
• Excellent organisational skills and attention to detail.
• You're just as comfortable working solo as you are in a team.
• You're experienced working in cross-functional teams.
• You're fluent in English, both spoken and written.

Preferred skills

• You're fluent in Dutch, both spoken and written.
• You have a natural curiosity for tech-driven solutions and products.
• Proven track record of meeting or exceeding expectations and receiving positive customer feedback
• Experience of working with Jira or similar applications.
• You’re based in Amsterdam or nearby.

What's in it for you

We treasure your unique strengths and areas for growth. You'll have the freedom to shape your path, potentially leading you to remarkable heights. You'll join a network of extraordinary individuals working on game-changing projects for top-tier brands. We're all about learning and growth and there’s nothing we love more than a go-getter. And while we work in tech, we don’t believe in senseless working hours. Honesty, kindness, and not taking ourselves too seriously are our guiding stars.

More perks

• Our office is right in the heart of Amsterdam, just across from the central station
• Travel expenses? We've got you covered.
• You'll receive a shiny company laptop and phone.
• Lunch at the office is on us every single day.
• It's your day off on your birthday.
• On Fridays we unwind with drinks.
• Monthly team-building adventures await.
• And our legendary yearly team outings? You won't want to miss them.

Ready for this adventure? If this journey sounds like the one you've been waiting for, send your cover letter and resume to careers@prioticket.com. We can't wait to hear from you and set sail on this incredible adventure together!