Field Service Engineer – EMEAI

Field Service Engineer – EMEAI

Introduction

As a Field Service Engineer at LUMICKS, you will play a pivotal role in ensuring the optimal performance and reliability of our advanced research instruments. You will be responsible for the installation, maintenance, and repair of our specialized C-Traps and m-Traps tools at customer sites. Your technical expertise and problem-solving skills will be crucial in supporting our customers and contributing to the success of their research endeavors.

This is a traveling role where you will spend 50-70% of your time on the road, travel is primarily within EU.

What are my tasks and responsibilities?

• Installation and Commissioning: install and configure LUMICKS C-Trap and m-Trap at customer locations. Perform optics alignment, calibration and Site Acceptance Tests.
• Perform routine maintenance and preventive servicing of LUMICKS C-Trap and m-Trap.
• Diagnose and troubleshoot technical issues to minimize downtime.
• Execute repairs and replace faulty components as needed.
• Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction.

What about my skills & competencies?

• Proven experience as a Field Service Engineer in life science instruments and/or with advanced optical systems.
• Experience with servicing optical systems or imaging systems, such as microscopes.
• Excellent troubleshooting and problem-solving skills.
• Strong hands-on mentality.
• Proven ability to work independently with high efficiency.
• Effective communication and interpersonal skills, with the ability to interact with diverse customers and team members.
• Understanding what it means to contribute to customer satisfaction as a service engineer for high-capital equipment.

About LUMICKS

LUMICKS has come to market as the supplier of instruments for dynamic single-molecule and cell avidity research – a rapidly evolving niche in the fundamental biology research field. Our high-performance instruments allow for the investigation into the fundamental cause of disease and potential for drug optimization. With our tools researchers can visualize and quantify the interactions between proteins and DNA in real-time, and perform high-throughput screening of molecular and cell-cell interactions using sound waves.

We are passionate about advancing science and improving human health. To achieve this together, we have built a team of smart and open people who are creative in finding solutions for existing and future challenges. We combine Nobel-prize winning technologies in our life sciences tools to enable more efficient research, drug development and patient treatment. Our tools are used by academic and industry players like NIH, Max-Planck, Takeda Pharmaceuticals, John Hopkins and 8 of the world’s top 10 universities including Oxford, Stanford, MIT and Harvard.

At LUMICKS, we believe that our strength comes from our diverse perspectives. Our backgrounds, cultures, and experiences shape the way we tackle unique scientific and technical challenges. That’s why we welcome as many different voices as possible—voices like yours. No matter who you are or where you’re from, we want you to bring your true self to LUMICKS. If you’re hesitating to apply because you don’t check every box, we encourage you to go for it anyway. The right mindset and passion often matter more than a perfect match on paper. We’d love to hear from you!