Account Manager – Global Benefits Management

Account Manager – Global Benefits Management

About our team

Global Benefits Management (GBM) allows multinational organizations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance, and consulting.

What can you expect?

The Client Manager – Global Benefits Management (GBM) will manage or support (depending on size & complexity of client) the Global or regional relationship for a portfolio of clients, ensuring delivery against their strategic and tactical goals for benefits around the World. You will be responsible for the retention and growth of your clients delivering the MMB value proposition.

What’s in it for you?

• To join a truly global organisation that can offer excellent career development opportunities
• Part of a fast-growing team.
• Being part of a great team of people across multiple Europe locations.
• Flexible working and a competitive salary
• Comprehensive benefits programs including excellent pension contributions, private health insurance, tuition assistance, employee assistance program, employee network groups, volunteer opportunities, and other programs

We will count on you to

• Oversee implementation and ongoing management of small/medium GBM appointments and ensure client satisfaction (in conjunction with the implementation team).
• Operational and analytical support for large complex GBM clients.
• Help clients monitor their employee benefit programs around the world by providing aggregated reporting with a view to ensuring a level of governance and consistency with their objectives, while offering optimal cost-effective solutions.
• Execute clients’ ongoing global benefit strategy, as well as execute renewal strategy and global benefit financing strategy, through pooling, captives, global insurance programs etc. as determined by the client and the specialist Risk Financing Team.
• Provide ongoing support and coaching to the Client Service Managers (where relevant) and local MMB teams to ensure we are perceived as having a shared understanding of the client and its needs. Also support and contribute to GBM coordination team/Client Service Managers training and development.
• Ensure client is provided with timely information and reports
• Ensure policy tracking and inventory platforms are kept up to date.
• The Client Manager will work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met. The Client Manager will play a part in motivating the GBM team members to understand and meet the client’s requirements and will keep them updated on client developments and will foster a culture of shared responsibility and ownership. The Client Manager will proactively look for process improvements that will help to grow and retain GBM clients.
• Client Manager will manage escalations at the local and regional level and handle them as appropriate or escalate further in the business, using JIRA as a tool for managing escalations (and encouraging use of JIRA with local MMB teams and Client Service Managers)

What you need to have:

• Work experience, preferably gained from a similar role in a large complex, Global organisation
• Strong organisational and co-ordination skills
• Ability to consult, analyse and communicate on insured employee benefit related products
• Strong client focus with relevant client facing experience
• Excellent communication skills, both written and verbal
• Analytical, organizational, planning and interpersonal skills
• Ability to prioritize and handle multiple tasks in a demanding work environment

What makes you stand out:

• International Benefits experience

MERCER

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: