Solutions Engineering Manager, ITSM/ESM Sales

Solutions Engineering Manager, ITSM/ESM

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position.

We’re looking for a Solutions Engineering Manager who's passionate about leading a highly talented team of Solutions Engineers (SEs). Our SEs are accustomed to solving our customer’s hardest problems and closing our largest enterprise deals. In this role, you’ll be leading an SE team as well as working directly with the enterprise sales team and channel partners to understand the needs of Atlassian’s customers. You’ll strategise on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. If you’re a customer-obsessed, top-performing enterprise Solutions Engineering Manager this may be your dream job. 😊

In this role, you will:

• Lead a Solutions Engineering team
• Motivate and coach your team
• Prioritise and drive key results
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the SE team to sales goals
• Be a player/coach who works with your team on, and delivers deeply compelling presentations to customers and prospect
• Work with product management to advance Atlassian’s product line and provide customer feedback

Your background:

We’re looking for a dynamic team member & leader who will both teach and learn from all of us on the Solutions Engineering team. On paper, you have 5-7 years of experience interacting with enterprise customers in a pre-sales or consulting leadership capacity. You’re a proven team leader and motivator who can interpret complex problem statements, boil them down into simple solutions, and collaborate with prospects, channel partners, the Atlassian sales team and the broader SE team to foster success of the team & the individuals in your charge. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful. You also have knowledge of and experience within the ITSM/ESM domain for 3+ years.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.