Part-time Customer Success Agent (German Speaker)

Job description

Are you searching for a bilingual part-time job in Rotterdam? Join our dynamic and rapidly growing scale-up company specializing in multivitamins!

FitForMe is on a mission to improve our customers’ quality of life and well-being. As we grow the company, we are looking for a talented and enthusiastic Customer Success Agent to join our Customer Service team for 16-24 hours a week. If you get energy and joy from talking with people about their health and how our vitamins and supplements are essential, are inspired by our mission, and fit well in a dynamic environment, we look forward to hearing from you!

What is exciting about this role:

As a Customer Success Agent at FitForMe 🚀 you are an integral part of our Customer Service team. You will assist the department with reaching sales and retention targets, being in control of the daily workload, and providing excellent service.

Your day-to-day:

• Providing excellent service (commercial and advice) to customers via phone, email, and chat (inbound).
• Providing product information and advice about our multivitamins to support bariatric patients' lifelong supplementation.
• Converting warm leads (starter kits) and retention calls for customers on our subscriptions (outbound).
• Ensuring trust in our products and our brand.
• Ensuring connection between our customers and FitForMe.

Job requirements

• Language skills: You are a fluent German speaker (C1 level), and you're professional in English too. If selected for a phone interview, the recruiter will speak with you in English.
• Experience: You have at least 1 year of experience in a customer-facing role (preferably B2C and outbound).
• Availability: You are available for at least 16-24 hours a week from Monday to Friday within business hours.
• Location: You live in the Randstad region.
• Multitasking: You can handle different tasks and systems well, ensuring that everything is carried out smoothly and efficiently.
• Interpersonal skills: You can connect with customers and teammates. We are looking for someone who can build good relationships.
• Results-oriented: You are someone who does everything he can to get things done and is motivated by achieving goals.
• Affinity: A passion for health, nutrition, and lifestyle is necessary.

FitForMe 🚀 perks & benefits:

• Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs.
• Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly.
• Career Growth: Opportunities to learn, develop skills, and advance within an international scaling-up company.
• Diversity and Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued.
• Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness program and freshly served, nutritious lunches to promote well-being and energize employees.
• Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets.
• Fun at work: Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork.

Explore our LinkedIn Life page or Instagram page to learn more about FitForMe🚀, our mission, values, and the incredible team around the world! 🌍🌟